Collaboration tools allow employees to work with each other seamlessly and professionally. Unified communications and collaboration (UCC) solutions are the vehicles for these tools, and they can be implemented on premises, in the cloud, or in some combination of premises-based and cloud-based configurations. However they are provisioned, UCC tools offer organizations increased productivity and efficiency, the ability to share and store knowledge, and a way to connect employees as effectively as possible. Here are some ways that workplace collaboration tools affect the employee experience:
Video conferencing is becoming more and more popular and has a number of uses for the larger company and small business both. It is becoming more affordable and easier to implement over time and can be used effectively for collaboration as well as for board meetings, webinars, video content management, and many other things. Video conferencing tools make workers’ jobs easier and help reduce costs. Expensive travel for conferences and meetings can be decreased and productivity improved as workers are capable of doing more from the office. Video conferencing has become the norm in many businesses, allowing workers to share information with other employees and to be able to read reactions in body language and gestures, which prevents misunderstandings due to miscommunication.
With document sharing tools, it is no longer necessary to send docs back and forth with edits by email or hard copy. Document sharing tools allow workers to share and store documents electronically so that they are accessible to everyone working on the project at the same time. With employees and partners located around the globe, these tools enable project management like never before. No matter who is working on the document, there is only one master, and revisions are made to the one main document, preventing the issue of different versions of it floating around creating confusion. Employees can feel secure that their changes will be seen and saved and that they will not have to redo the work because someone else wanted to make comments or edits.
Remote Worker Tools
Employees enjoy the benefits of working from home and are often more productive as a result. By implementing collaboration tools that allow employees to work from home and providing them with a simple, secure log-in, companies enable employees to connect to the office and work just as effectively as if they were there in person. Happier employees lead to a higher level of productivity and have the feeling that they belong to a team that shares their interests.
About 72 percent of companies use social technologies in one way or another; many use them in order to enhance communications, knowledge sharing, and overall collaboration in and across organizations. One group of analysts suggests that by implementing social technologies, businesses can raise the productivity of high-skill knowledge workers by 20 to 25 percent overall. Two-thirds of the value in implementing social technologies comes from an improvement in collaboration and communication within and across organizations. As an example, the typical “interaction worker” spends around 28 percent of the workweek dealing with email and almost 20 percent trying to find internal information or finding colleagues who can help him or her with a task. When companies use social media internally, messages become a searchable record of information and can reduce the time that employees spend looking for information. Employees will also realize faster, more efficient, more effective collaboration, both within and between enterprises.
Value-added resellers can demonstrate the ways their clients can effectively collaborate in order to improve their employees’ experience. Good collaboration can create a higher level of productivity, efficiency, camaraderie, and knowledge sharing, leading to an overall more effective business.
Does your company offer UCC tools in order to improve the employee experience? Please comment below.