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Workforce solutions for UCC

How they’re changing healthcare

May 20, 2019

Workforce solutions for UCC
How they’re changing healthcare
No industry today is growing faster than healthcare. It currently employs more than 14.3 million people nationwide, and it’s projected to add more than 3.2 million jobs over the next 8 years.

Due to this exponential growth and increasing efforts to make healthcare services more accessible to patients in remote locations, healthcare is one of the primary industry sectors driving UCC market growth, which is predicted to increase at a 9% CAGR and reach $57 billion by the end of 2024.

Hospitals are key adopters
In a recent study, 90% of the hospitals surveyed have invested or plan to invest in communication services—such as voice over IP, secure text messaging and videoconferencing—to reduce costs, improve quality of care and increase patient and staff satisfaction. 73% of the hospitals have developed or are in the process of developing mobile strategies to meet the needs of a growing remote workforce in satellite locations and ambulatory units. And the majority of healthcare facilities are now opting for UCaaS over on-premises solutions because of the cost savings and efficiencies cloud platforms provide.

A paradigm shift in healthcare processes
In the same survey, more than 65% of the hospitals said they’re using middleware to collect, monitor and manage data and alerts generated by their legacy systems. Enterprise-wide directories are being integrated with on-call scheduling systems and care assignment databases. Event-driven communications allow mobile clinicians to receive electronic healthcare records (EHR) and data from biomedical devices as well as critical notifications from pharmacies and laboratories. And voice recording, voice reporting and transcription are improving accountability and HIPAA compliance.

UCC is spurring innovative approaches to patient care. For example, clinics, hospitals and other healthcare facilities are experimenting with video chat-enabled “house calls,” online sessions aimed at diagnosing everyday illnesses like colds and the flu. They’re designed not only to save time and money but also to service more patients, especially those who have trouble traveling to a physical office.

As the healthcare industry continues to grow and change, we’ll certainly be seeing other paradigm shifts aimed at improving quality and efficiency of care. UCC technology offers lots of opportunities for innovation in the healthcare space.

To learn more about what’s happening now—and what’s possible for your healthcare customers in the future—contact our UCC expert, Curt Vurpillat.