VoIP phone systems are getting better and more powerful all the time because VoIP developers are continually innovating. Here are the latest trends and how they’re changing UCC.
- 5G technology is already having an impact.
Besides delivering superfast mobile internet (speeds up to 10 GB/s with lower latency) for less money, 5G will improve the functionality of the mobile app VoIP support system. We’ll be seeing greater adoption of mobile unified communication, with more and more businesses using 5G-enabled mobile app-based virtual numbers—a relatively new development in the hosted VoIP industry—for business calls, conferencing and team meetings.
- VoIP is getting assistance from WebRTC.
WebRTC, the communication system that provides browsers and mobile apps with real-time communications (RTC) via simple APIs, has long been considered an extension of VoIP. Now it’s becoming the key to VoIP’s future. Soon businesses will no longer need to download any extra plugins and widgets to instantly configure the reception of their calls—fixed, mobile or IP—and even do direct calling from a web browser.
- In-app communications are getting better and better (and more common).
To improve the efficiency and lower the cost of unified communications—and increase user productivity—integrations will continue to become more sophisticated. The more UCC functions that are accessible from a single interface, the better. Toward that end, developers are working to integrate real-time video and other audio and video communication into mobile and desktop apps. Case in point: Skype, once a standalone application, is now a major element of Microsoft Office 365.
- VoIP platforms are merging with popular mobile platforms.
Some IP phones run on Android OS, allowing them to use any Android app and sync up with any Google account. This integration with mobile platforms enables SIP (Session Initiation Protocol) devices to perform all kinds of everyday functions—from controlling the thermostat to redirecting calls and messaging based on a person’s whereabouts.
- IoT is collaborating with VoIP technology, transforming how we live and work.
IoT and VoIP integration will give more and more devices the ability to communicate, and VoIP-enabled phones will be able to connect to other devices more easily. For example, cars will be able to notify drivers to stop for mechanical services (or dry cleaning) on their way home from work. Then, once the driver accepts the alert, his or her VoIP phone will send the auto repair shop address to the car’s GPS and confirm the service appointment on the mechanic’s calendar.
- Increased concerns about security are resulting in new safeguards.
Just like other virtual products, VoIP technology is prone to virtual threats, so we’ll be seeing more advanced security features in new VoIP products—including authorized user login, spam filtering and malware protection.
- Plain old telephone systems are becoming obsolete.
In the wake of the latest cloud technology, mobile app-based communications and other virtual technology, traditional telephones may soon become extinct. A major percentage of businesses now rely on fiber cabling rather than traditional copper wire landline systems—and millions of companies worldwide have already embraced the VoIP-hosted PBX system.
For more details on what’s new in VoIP—and what it all means for your customers, contact our UCC expert, Chad Simon.