Enterprises are always looking for new ways to collaborate and communicate, whether in the office or on the move. Unified communications and collaboration (UCC) tools are evolving rapidly, as are mobility offers, and the two are becoming more entwined as each year passes.
For 2016, UCC and mobility are expected to continue their evolution, providing different and often better ways for workers to engage. The main driver to these changes is the desire to work, collaborate, and communicate from anywhere at any time. Some of these UCC and mobility tools are new, like Microsoft's Continuum feature in Windows 10 that supports a mobile device as a desktop by converting the user interface when docked. A lot of enterprises are looking for solutions that allow users to integrate corporate UCC tools, like instant messaging (IM)/presence, unified messaging, and audio/video/Web conferencing with their mobile devices, and many are looking to the cloud in order to accomplish this. Let’s take a look at some of the things happening with UCC and mobility in 2016:
This feature of Microsoft Windows 10 allows for a display dock, a hardware adapter that lets worker use their phone (not all mobile phones are supported) like a desktop Windows PC with a keyboard, a mouse, and a large display. Originally known as the Continuum dock, the hardware has three USB ports, including USB Type-C and both HDMI and DisplayPort. You can also plug in a USB drive. A signal bar and battery-level information are shown on the PC screen. Users can now see their phone screen on the big display, allowing them ease of use and greater levels of productivity.
UCC Within Mobility
Enterprises in 2016 are looking for mobile UCC apps providing workers the ability to use telephony and collaboration capabilities from their smartphone or tablet. Enterprises want mobility features such as single-number reach that rings both desktop and mobile phones, mobile access to the corporate directory, the capability to switch over from a voice call to a text or IM, or the ability to start a Web or video conference. According to recent research, 57 percent of companies not using UCC tools today have considerations or plans to implement mobile UCC. About 82 percent of enterprises currently using UCC tools plan to continue or grow their use of mobile UCC applications. As time goes on, organizations will be seeking mobile UCC clients from the cloud, the next area of change for UCC and mobility.
Mobility in the Cloud
As organizations seek ways to reduce impact, from things like time-consuming deployments, on IT staffs yet still improve user productivity from any location, the mobile cloud is emerging as a solution. The mobile cloud offers ease of deployment and, often, reduced costs. Mobility in the cloud will allow companies to decide which devices they want to use with which UCC features, and more users are demanding mobile access, so expect growth in this area in 2016.
Mobile UCC is in big demand in 2016 because these capabilities increase productivity, reduce lost business, offer better customer service, provide for knowledge-sharing, and allow employees to work from anywhere at any time. According to recent research, companies that use mobile video collaboration tools are more than twice as likely to be able to reduce travel costs, twice as likely to offer better customer service, and almost twice as likely to enhance worker training and development. Add in all of the other UCC applications, like IM/presence, Web conferencing, enterprise social media, and file-sharing and imagine how much more a business could be. Value-added resellers that can help customers find their pain points and needs for mobile UCC applications will help their customers become more competitive, collaborative, and profitable.
What do you see as big for UCC and mobility in 2016? Please comment below.