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UCC training

Why coursework and certification are important for building a UCC practice

October 23, 2019

UCC training
If you’re looking to build a UCC practice, it’s important to have training and certification so you can sell and support it effectively—and instill confidence in customers that you have the expertise to provide the right solution to meet their requirements.

When you’re just starting out, you may want to take some entry-level courses to understand UCC as an overall technology. For example, Ingram Micro Professional & Training Services offers an overview course called GRAD Program (IMGP) Advanced Series: Unified Communications & Collaboration, which is designed to help you understand the different communications tools that make up UCC as well as how to solve business problems using UCC solutions. Another good choice to learn the basics is a course entitled Voice over IP Foundations, offered by Global Knowledge, which explains how VoIP technology works and provides hands-on experience with the latest VoIP software.

When you’re ready to move past the basics
At some point you’ll decide to choose to specialize in a particular UCC vendor (of if you’re a technician working for a company, they’ll probably already have one chosen). Here are the leading providers in the UCC space and some of the certifications that are important for each:

  • Cisco
    • Cisco Certified Internetwork Expert (CCIE)
    • Cisco Certified Network Professional (CCNP)
  • Microsoft
    • Certified Options Professional (MCSE)
  • Avaya
    • Avaya Certified Solution Specialist (ACSS)
  • IBM
    • IBM Certified System Administrator
For a list of other UCC certifications you might find valuable, check out this resource.

Critical assets for solutions providers
Training and certification are among the best investments you can make to grow your practice in UCC or any other area of IT, for that matter. Not only do you acquire critical expertise and technical skills but you also gain credentials that can be important in winning new business.

If you need guidance on what courses and certifications are the best choice for your business, contact Ingram Micro Professional & Training Services. And if you have other questions about growing your UCC practice, contact our expert, Chad Simons.