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UCC on the front lines

A major force in the U.S. armed forces

January 06, 2020

Communication and collaboration tools play an essential role in the U.S. military, on the front line and the military base. The effectiveness of any mission depends on military personnel’s ability to reach one another instantaneously on a variety of communications devices. They need real-time access to information so they can discuss strategy and make decisions faster, and they’re increasingly relying on IP telephones, secure rich-media conferencing, IP videoconferencing and more to keep them in sync.

In 2016, the Defense Information Systems Agency, which coordinates UCC for the armed forces, moved to a UCaaS model for all voice and video services—and all classified and unclassified information. The agency had determined it had outgrown its original communications systems, Defense Connect Online. Having one centralized source for a range of UCC resources will allow the U.S. military to address the following challenges:

  • Maximum mobility—Warfighters and support personnel need to be easily reachable anywhere and on any device, and everyone needs to have access to the same communications services.

  • Rapid deployment of communications tools—Deployed units need to be able to establish voice, video and data communications in minutes.

  • Consistency of communications tools—As units rotate in and out, military personnel don’t have time for extensive training and need to rely on the communications tools, processes and features they’re familiar with.
     
  • Interoperability with allies, support resources and other branches of the military—Everyone needs to be working with the same protocols.
     
  • Streamlining services to relieve personnel so they can be redeployed for more critical functions—Coordination of operations and other functions no longer require highly specialized personnel when troops and their superiors are properly connected.
     
  • Greater return on investment—With finite budgets and often-stretched resources, the U.S. military needs to get maximum value from investments in wired and wireless networks.
With one centralized source for a range of UCC resources in the cloud, the U.S. military can remain responsive to continually evolving demands on the battlefield, in the war room and in military bases throughout the world.
 
If you’d like to discuss UCC solutions for your government customers, contact our UCC expert, Chad Simon.