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UCaaS in municipal government

5 reasons government agencies look to the cloud to upgrade their UCC capabilities

September 09, 2019

It’s happening in state and local government agencies throughout the country. Frustrated by tight budget restrictions, outdated technology and slow processes, decision makers are embracing unified communications as a service (UCaaS) to upgrade their UCC capabilities. Here are 5 reasons:

  1. Simplicity—Using a single cloud provider for data and phone services means one monthly invoice and one number to call if there’s a technical problem.
  2. Cost savings—Relying on a cloud provider eliminates the expense of upgrading legacy systems, and government agencies only pay for the services they use. What’s more, they have the flexibility to add or subtract services when they need to.
  3. Minimal downtime during rollout—UCaaS services can be implemented quickly with no downtime of critical government services.
  4. Easier and more effective disaster recovery—When a disaster strikes, it can take weeks, even months, to get legacy and onsite communication systems up and running again (which is unacceptable when public works systems and other critical government functions are involved). With a cloud provider, on the other hand, disaster recovery is often simply a matter of touching a button. Redundancy planning, including wireless backup, minimizes any potential damages.
  5. Flexibility—Cloud-based systems can operate effectively in a hybrid environment for any given length of time, so if a government agency is slow to phase out its legacy systems, it won’t present a problem.
Part of a global trend
Companies in the private sector, too, are discovering these same benefits, which is why the demand for UCaaS is increasing so rapidly. According to a report by TMR, the UCaaS market is expected to reach over $97 billion by the end of 2024, expanding at a CAGR of 29.4%. It’s never been easier or more cost effective to transition to the latest and greatest UC capabilities.

If you have a government customer that’s looking to make the transition to cloud-provisioned UC and want to talk to an expert, contact Chad Simon.