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UCaaS and migration to the cloud

May 06, 2019

5 tips for customers ready to make the leap
A recent Gartner UCaaS Magic Quadrant report predicts that by 2021 90% of IT leaders will no longer purchase any new premises-based unified communications (UC) infrastructure, opting instead to migrate those functions to the cloud.
 
More and more companies are finding UCaaS an affordable and flexible way to accommodate their communication needs without having to upgrade any onsite equipment and deal with maintenance headaches. Frost & Sullivan estimates that 43 million users worldwide now enjoy the benefits of cloud-based UCaaS—and the user base will grow at a CAGR of 23% through 2023.
 
UCaaS offers several advantages: 
  • Flexible and scalable provisioning—Companies can start small, deploy and move resources where they’re needed and then pull back when a project is completed—or add features when a project is ramping up. This makes it an especially attractive option for SMBs.
  • Pay as you go and only for what you use—Businesses enjoy the benefit of predictable, flat-fee pricing for only those features they use and receive one consolidated bill that simplifies accounting.
  • Heightened security—Cloud-based service providers have stringent security measures in place to continually monitor network activity.
  • Smarter staff deployment—Overstretched IT personnel are freed up to focus on more critical strategic initiatives.
5 factors to consider when making the move

Customers looking to transition to UCaaS will need to make these critical decisions:
  • Single-tenancy, multitenancy or hybrid UCaaS platform? In single-tenancy, the customer receives a customized software platform to integrate with their on-premises applications. In multitenancy, the customer shares the software platform with other customers. While multitenancy is more cost effective and generally offers more support and redundancy, single-tenancy is the more secure and reliable option, since the customer’s data is kept separate from other customers’ data. Those companies looking to maintain a level of on-premises security and risk control may want to consider a hybrid approach—keeping some of their UCC on premises and other applications in the cloud.
  • Which provider? Before deciding to go with any UCaaS provider, it’s critical to do some upfront research into the company’s track record.
  • Which apps?  While it’s less risky to migrate voice to the cloud than it is data, your customer may decide it’s more efficient in the long run to transition all UCC apps to the cloud.
  • How will the platform integrate with apps already in use? The company’s technology may need to be updated with new end-point devices to make it compatible with the new system.
  • What will be involved in migrating existing UCC apps to the cloud?
Many UCaaS providers prefer that the customer gather and provide a complete spreadsheet with all endpoint information—in which case any station programming error becomes the responsibility of the customer, not the service provider. The pre-implementation process also involves verifying that the LAN and WAN are properly configured to support voice traffic and ensure quality of service (QoS). In addition, cabling needs to be installed wherever a voice endpoint is to be located. SMB customers may not have the correct IT personnel to handle these details and may look to you for assistance.
The upfront decisions are complex, to be sure. Still, a complete or partial transition to UCaaS will pay off in the long run and is definitely worth the effort. To learn more, contact our UCC expert, Curt Vurpillat.