The IoT market is hot right now. The number of active IoT devices is expected to grow to 10 billion by 2020 and to 22 billion by 2025. And as new IoT gadgets and applications are being introduced at a dizzying pace, so are the UCC capabilities that are integrated in them.
Real-time feedback is key to being user-friendly
On the consumer side, virtually every internet-connected device these days—everything from thermostats to washing machines to video doorbells—seems to have some sort of real-time user notification system that sends text or email messages signaling status changes.
In the industrial sectors—one of the biggest areas of IoT growth right now—UCC is tightly integrated to the back end of many IoT deployments. In supply chain installations, for example, sensors are being used to track temperature, humidity, vibration and more. In agriculture deployments, they’re tracking variables like soil moisture and leaf health. And in building deployments, they’re measuring variables such as leak detection and power surges. In many of these instances, real-time notifications are often combined with some sort of functionality that allows users to either view the situation via video, contact support resources immediately or even take corrective action on their own via a control panel.
While the UCC trend for now is to notify users of real-time sensor information via email or text message, over time this will evolve to include more mobile apps for easier monitoring, video feeds to assist with problem identification and/or automated remediation tactics that allow users to take matters into their own hands. If the soil’s too dry, you’ll be able to turn on the water. If there’s a leak in the building, you can turn off the water coming through the problem pipe.
How the powerful combination of IoT and UCC is transforming how we work
In all of the above examples, IoT devices are being used to provide data in real time—allowing information to be gained, tracked, analyzed and manipulated. And the results are vast improvements in:
- Product development—Better information delivered faster allows companies to strategize ideas and roll out product innovations more quickly.
- Fleet management—Immediate information about the status of shipments allows fleet managers and dispatchers to take corrective measures to improve timing and accuracy of deliveries.
- Business intelligence and performance evaluation—More detailed real-time information about a number of variables gives companies new ways to track, quantify and assess business activities.
- “Smart” workplaces—With the addition of sensors, cameras, and other IoT tools integrated with UCC capabilities, locations can share security systems, 3D printers, door controls and security systems, centralize the monitoring of these tools and save money on a per-location basis.
With benefits like these, it’s no wonder there’s so much excitement around the brave new world of IoT.
To learn more about what this all means for your business—and your customers’—contact our UCC expert, Curt Vurpillat