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The Gartner Hype Cycle—what it means for UCC

August 03, 2020

The Gartner Hype Cycle—what it means for UCC
With new technologies come lots of bold promises. How do you decide what’s hype and what’s actually viable from a commercial standpoint?
 
Is the technology worth the investment? Do you deploy now, wait or avoid altogether?
 
To help IT leaders get a clearer picture and develop a realistic course of action for their companies, each year Gartner issues Hype Cycles. These graphic representations track the maturity and future potential of different technologies and applications.
 
Each Hype Cycle depicts how a particular technology or application will evolve over time and provides insight into how to manage its deployment within the context of specific business objectives.
 
The Gartner Hype Cycle is valuable from both a strategic and practical point of view.
 
Recent Hype Cycle takeaways about UCC
Last year Gartner published some important insights that should be of interest to anyone who wants to keep up with what’s happening in unified communications:
 
Digital workplace leaders must confirm that their UCC strategies address the growing importance of worker engagement. Innovations in digital workplace applications continue to emerge, and the cloud has become the standard delivery model, which is changing how UCC is procured, deployed and consumed. (8/8/19)
 
Three technologies and innovations—virtual assistants, Web Real-Time Communications and workstream collaboration—will play a transformative role in unified communications. Product managers need to make decisions now for prioritizing these features in their product roadmaps. (11/4/19)
 
With the recent transition to remote work, and so many companies now relying on technology to facilitate all or most employee communications and collaboration, your customers will want to give careful consideration to these recommendations.
 
To learn how these insights can help drive your business strategy—and your customers’ businesses—moving forward, reach out to our UCC expert, Chad Simon at chad.simon@ingrammicro.com.