U.S.-based Teo Technologies, a developer and manufacturer of voice over Internet Protocol (VoIP), unified communications (UC), and call/contact center technologies, has entered into an agreement with Ingram Micro to serve as a certified distribution partner for Ingram Micro’s hybrid, premises-based, and cloud-based solutions that serve the commercial, government, defense, and intelligence markets, small through large. Both cloud-based and premises-based offers are built from the ground up using a single code in order to ensure continuity. Teo provides enterprise-level technology and simplified ease of use, offering channel partners a vertical focus for any size business. Highlights of the Teo solutions follow:
Teo UC Suite
This harmoniously integrates presence, instant messaging (IM), voice, messaging/interactive voice response (IVR), E911, conferencing, CRM connectivity, video, mobility, and additional collaboration tools in a software suite that integrates with existing back-office systems. The UC Suite includes VoIP, auto attendant/voice messaging, fax server, call reporting, and call recording. Teo provides its own line of IP desk phones and provides integration with softphones and many mobile and wireless devices. Three levels of resilience are supported for secure business continuity. The platform is easy to install and administer and is extremely cost-effective, meeting the needs of any organization’s financial plan. Enterprises have their choice of implementations: equipment purchase, hybrid deployment, or cloud service subscription. The Teo UC Suite allows users to collaborate easily and effectively, build and develop business relationships, and increase productivity.
Teo Call Center
This works with Teo UC cloud-based and premises-based solutions using a service-oriented architecture (SOA) middleware application, making administration simple and integration to other systems, like CRM, e-mail, and legacy messaging systems, seamless. The Teo Call Center supports multiple inbound and outbound channels, including voice, IM, SMS, e-mail, Web chat, and social media, in order to provide support to customers in almost every manner available. Calls can be routed using advanced algorithms and can be recorded and monitored in order to provide valuable business feedback. Callers can use a sophisticated IVR system for self-service applications and for self-routing, freeing up employees to perform other tasks. The Teo CRM Connector provides for inbound call-screen pops that allow call center agents to take notes and update customer records; click-to-call from within a CRM record is also supported for enhanced productivity. The Outbound Engine supports outbound calling campaigns without the need for additional hardware. The Teo Call Center can be implemented on premises or in the cloud and is modular, integrated, and customizable, making it a valuable tool for customers with contact center needs.
Teo offers some capabilities not often found in enterprise VoIP and UC, including presence-based call routing, system directory with presence status, video support, a mobile soft client, secure VoIP, “Buddy Pounce,” remote busy lamp field (BLF) status, Teo wireless phone, government security features, and an integrated fax server.
Teo is a solid company, in existence since 1972, with a unique UC platform architecture, industry-standard support, and a strong feature set. Solution providers will find the Teo hybrid, premises-based, and cloud-based solutions easy to sell, install, and administer and will provide excellent customer satisfaction. Partners interested in selling or learning more about Teo Technologies can contact their Ingram Micro sales representative.
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