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Smart speakers were only the beginning

How a new wave of AI innovation will transform UCC in the enterprise

December 16, 2019

Smart speakers were only the beginning

In its Global Institute Report issued in 2017, McKinsey predicted that artificial intelligence would bring about the next wave of digital disruption. Two years later, that prediction is already coming true. AI is transforming the way business is conducted, changing how companies structure their workflows, decision-making processes and strategic planning. And experts predict that UCC will be the next area to change dramatically in the following ways:

  • They foresee the use of intelligent speaker tracking and facial tracking to improve long-distance phone meetings by identifying who is saying what. AI also has the potential to generate meeting minutes with smart bots proactively delivering useful information to attendees during the course of a meeting.

  • As speech transcription powered by machine learning continues to improve, speech-to-text tools will be used to dictate emails and convert voicemail messages into readable text format.

  • AI can also analyze how employees spend their time in meetings and provide valuable input on how to improve productivity. Users can ask AI to review previously logged meetings and determine how much time was spent on certain topics. AI technology can also assess in advance which conference room would be ideal to hold a meeting with a certain number of participants as well as what tools will be needed to accommodate them.

  • AI-enabled cameras equipped with auto-zoom and room analysis capabilities will detect how many people are in a meeting area and auto-adjust for optimal framing.

  • AI is increasingly being used for IT monitoring and maintenance, providing insights into when and how a UCC system should be repaired or reconfigured. By enabling proactive troubleshooting, this will reduce downtime and service costs.
While innovations like these will certainly make UCC more efficient, it’s anyone’s guess whether they’ll actually make it better. One thing’s for sure—artificial intelligence, no matter how advanced, will never truly supplant the power of face-to-face human interaction.
 
If you’re excited about the possibilities and would like to learn more, talk to our UCC expert, Chad Simon.