One of the latest terms for enterprises is the “Internet of Things,” or IoT. IoT devices can be used as integrated components that can work with unified communications and collaboration (UCC) in order to improve business outcomes. Most businesses understand IoT devices to include wearable technologies, like smart watches, smartphones, and tablets, but the market is rapidly growing to include devices like smart shipping crates, video streaming devices, and other devices that may or may not already network together.
IoT devices can be utilized to provide data in real time, allowing information to be gained, tracked, analyzed, and manipulated. UCC devices are a perfect interface to IoT devices as a delivery device. In order to remove the mystery of the buzzword “IoT,” consider it a convergence of major IT technologies like , big data and biometrics, and cloud technologies. Enterprises that can effectively and seamlessly converge these technologies will have and keep a competitive edge in their industry. The market is growing rapidly with an expected $8.9 trillion IoT space by 2020—plenty of room and time for value-added resellers (VARs) to get on board. Here are six examples of how IoT is transforming UCC technologies:
- Improved Product Development and GTM Cycles - With connected products and streams of information, enterprises can gain information and strategize on the go as they develop and roll out products. Being able to connect larger manufacturers with smaller think tanks has benefits for both groups—smaller companies get support from larger companies, and larger companies get the benefit of innovative, smart product ideas.
- Increased Support Services Income - IoT deployment, integration, and design are expected to be a big part of the revenue growth between now and 2020. Organizations will need VARs that offer professional services that can help them design, implement, and operate IoT in conjunction with UCC. VARs should begin focusing resources on these areas.
- Improved Fleet Management - By integrating fleet management software with UCC, control can receive immediate information about the status of shipments, automatic corrective recommendations can be instantly sent to fleet managers, and timing and accuracy in deliveries can be improved. Without the UCC component, additional systems will be required in order to achieve the same effect. This is why IoT integration with UCC technologies becomes a perfect match.
- New Ways to Quantify Business Activity - With the convergence of IoT and UCC, companies will find new ways to track, quantify, and evaluate business activities. This could be important in pick-and-pack, warehouse, and shipping facilities in order to help reduce errors and wasted time. Workers could utilize wearable technology in order to facilitate the sharing of production data, which could easily be transmitted to management via UCC connections.
- The Creation of Smart Workplaces - With the addition of sensors, cameras, and other IoT tools and their integration with existing UCC tools, locations could share security systems, 3D printers, door controls, and security systems. This can centralize the monitoring of these tools and save money on a per-location basis.
- Improved BI - Business intelligence can be gained much more effectively with the ability to share data streams between IoT devices and UCC. A greater understanding of how products and information are being used and shared between customers and corporations will provide valuable intelligence to improve future communication and strategies.
IoT and UCC technologies are the key to the improvement of business processes for enterprises in the future. The key is for companies to understand the importance of true, seamless integration between the two in order to become the most effective organization they can be. VARs are the backbone to these solutions. VARs that take the time to become a trusted business advisor to their clients will find the most success for both themselves and their customers.
Does your company understand the future of the union of IoT and UCC? What are your thoughts on the subject? Please comment below.