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Seven IP Phone Headsets Leading the Way

June 23, 2017

The main purpose of a VoIP headset is to offer the audio quality of headphones combined with the convenience of a hands-free communication device, thus allowing employees to type or take notes while chatting over the Internet. This makes VoIP headsets perfect for call centers and businesses where softphone applications and UCC services are the primary form of communication between employees and customers. They are also the best devices for telecommuters who work from home but need to stay connected with people at work, and for software that converts speech to editable text. VoIP headsets can also be used for recording podcasts or dictating notes.

Audio quality is the most important criteria, both for the speaker and the microphone. VoIP calls must be clear, full, and rich. In addition, the microphone should have the frequency response range and the noise cancellation technology to ensure that the caller hears is the user and not background office noise. Finally, the headset should have features that make it easy to use and comfortable to wear all day long. Wireless headsets are the most popular, allowing users to talk and move about at the same time. Bluetooth is another sought-after feature. The seven most popular headsets are described here:

  1. Jabra Supreme UC – This headset is among the few VoIP headsets that can double as a Bluetooth headset. It uses the Jabra LINK 360 USB adapter to connect to a computer via Bluetooth and can also remotely connect to a phone or tablet. The Jabra Supreme UCC is a mono-only headset with a speaker range of 300 to 6800 Hz, which is ideal for office environments and wideband VoIP calling. For noise cancellation, the Jabra Supreme employs its popular Noise Blackout 3.0 technology used in the company's other Bluetooth headsets. This dual-microphone noise cancellation is strategically better than many UCC headsets because it functions outside the office and on streets and subways where background noises are louder.

  2. Plantronics Blackwire 700 – The Plantronics Blackwire 700 offers high-quality audio with the SoundGuard protection, which protects employees’ ears from potential damage and offers Bluetooth and a detachable USB cord. The Bluetooth connection gives workers 33 feet of freedom; the USB cord keeps them tethered to a computer. The Blackwire has smart technology that answers a call when a worker puts on the headset and hangs up when removed. The device is plug-and-play, meaning no software installation is required. Plantronics optimized the Blackwire 700 series for UCC services including instant messengers and softphone applications such as Avaya, Lync, Skype, and Cisco, and comes in mono or stereo.

  3. Jabra UC Voice 150 Duo – Part of the Jabra Voice series of USB headsets, this stereo plug-and-play headset can be used with all leading UCC platforms and the latest generation of softphones.

  4. Plantronics Voyager PRO HD – The Plantronics Voyager PRO HD is a single-ear Bluetooth headset that uses Smart Sensor technology to make managing mobile calls easier.

  5. Plantronics .Audio 995 – The Plantronic .Audio 995's microphone has frequency response range as low as 100Hz and as high as 10kHz. This frequency range is 3kHz over the maximum wideband audio for VoIP calling and provides a natural voice tone for calls and better voice quality for speech-to-text software. The Plantronics .Audio USB headsets have an internal noise-reduction system to filter out background noise.

  6. Sennheiser SC 260 – This dual-ear, wideband corded headset has been designed for call-center environments. The SC 260 features a pivotable boom noise-canceling microphone that helps remove background noise, and CircleFlex technology for a custom fit all day long.

  7. VXi BlueParrott® B350-XT – Excellent BlueTooth headset for noise canceling and sound quality.  Parrott Button can be used to activate to mute or speed dial, one-touch pairing with desk phone. 24-hour use.

Headsets can be a matter of taste, but VARs should understand which types of headsets work best in a UCC environment and sell them as part of an end-to-end solution.

Do you have comments or questions about headsets that work best in a UCC environment? Comment below: