Small-business VoIP (voice over Internet Protocol) is important in order to gain and keep the competitive edge. VoIP allows voice and data to use the same network instead of separate networks for each. These networks can consist of a private network or the Internet. VoIP is a unified communications (UC) system that provides all of a company’s communications, including voice, data and video. The improvement in communications tools will improve productivity within a small business. Employees can work from any location, including home and mobile devices can be incorporated into the VoIP system. The top offers in VoIP phone systems for small-business clients are as follows:
ADTRAN has a couple of different offers for small businesses. The NetVanta 7100 is an “office in a box” that provides a converged IP voice and data network for small to medium-sized offices.This system includes an integrated 24-port Power over Ethernet switch-router for data, a firewall for security and virtual private network (VPN) for secure Internet access, along with an IP-PBX.
The NetVanta 7060 systems are for customers that already have an existing IP data network. The NetVanta 7060 runs on the existing network and provides IP-PBX capabilities, including SIP-based telephony, voicemail, auto attendant, caller ID and other features often found in an IP-PBX.
ADTRAN provides standards-based SIP phones that support VoIP. The ADTRAN series of phones includes features including multi-line desk phones, conferencing phones, phones with HD voice, attendant console stations and add-on expansion modules. These unique solutions offer unified messaging (UM), integration tools for adding other VoIP applications and an easy administration suite, well-suited for small and medium-sized business requirements.
The main offer that Cisco makes in order to meet the needs of small-business customers is the Cisco Business Edition 6000S, an IP phone system that includes collaboration, routing, security, and wireless and gateway services in a single solution. The Cisco Business Edition 6000 (BE6000) family supports companies ranging in size from 25 to 1,000 employees. The system is easy to install, manage and operate and includes:
- Voice Over IP Phone System – IP telephony with intelligent features that enable workers to work when and where they want to.
- Simple Installation – The BE6000 is easy to install and manage and comes with preconfigured profiles for ease of programming.
- Unified Communications (UC) Capabilities – UC options include voice, video, messaging, presence and chat any type of worker using any type of device.
- Open Infrastructure – Third-party applications can easily be supported along with existing video devices.
- Scalability – The BE6000 is a system that is easy to grow as required for the customer.
- Collaboration Tools – High-definition Web and video conferencing options are available to enhance meetings and improve collaboration.Availability Options – Equipment can be easily added to support resiliency and availability.
- Strong Endpoint Portfolio – The BE6000 family supports a combination of collaboration endpoints and applications.
ShoreTel offers strong architecture in its platform, ShoreTel Premises IP Phone Systems. The ShoreTel IP-PBX Premises systems are great for small businesses due to their simplicity. These systems are plug-and-play systems that make them easy to install and grow without requiring major equipment upgrades. Because they are simple to install, IT resources are reduced and can be redeployed to other projects. IP phone handsets are ergonomically designed for user comfort. ShoreTel is known for having some of the best reliability with automatic failover if the wide area network or a voice switch fails. Simplicity allows companies to reduce total cost of ownership.
ShoreTel Premises Collaboration includes instant messaging (IM) for quick internal communications. Conference calls can be scheduled via Outlook or can be set up when needed for spontaneous group collaboration. Peer-to-peer video and support for room-based video conferencing provide for productive meetings that cost less than travel and Web desktop-sharing with file transfer and whiteboard features provides the capability for teams to brainstorm spontaneously.
ShoreTel Premises Mobility lets end users BYOD—bring your own device—that can act as a personal mobile device or an extension of an office phone. It allows users to integrate the Android and iOS devices that employees love into the phone system network. Mobile phones can mirror the way deskphones perform with features like call transfer, extension dialing and directories. The system integrates with ShoreTel Premises Collaboration for video conferencing, desktop-sharing and IM and also supports one-click join buttons to activate ShoreTel, GoToMeeting and WebEx conferences.
ShoreTel Enterprise Contact Center helps businesses increase sales and improve service. The system integrates with popular CRM software to provide important reports.
Teo designs and manufactures their r3nd UC solutions from end-to-end, including the hardware and desk sets. All of their software has easy-to-use, context-sensitive help, eliminating the need for user guides. The Teo r3nd UC System offers many features, including:
- Automatic call distribution and reporting with advanced configuration for basic call center environments. This includes Agent logging, hunt groups and call recording.
- Web portal faxing to support users to fax without a fax machine.
- BYOD registration management so that workers can use their own mobile devices while on the go.
- Auto attendant, voicemail, voicemail to email presentation, fax to email presentation, call screening, visual voicemail and directory so users can view and get all of their messages easily and in one place.
- Secure, personal and ad hoc conferencing for employee collaboration.
- Resiliency for each location, the network and for devices to prevent downtime.
- Integration with many third-party email, calendar, CRM, contact center and screen-sharing applications.
These are four of the most popular premises-based systems in the Ingram Micro portfolio. In another article, we will discuss popular hosted and cloud-based solutions. Vendors have options with Ingram Micro and can choose from the best products on the market today.
Does your company sell these premises-based products? Please comment below.