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IoT brings more efficiency to UCC

June 23, 2021

IoT brings more efficiency to UCC
After years of steady growth and increased adoption, it’s clear that IoT is more than a fad. The technology of “things” has a lot of usefulness across every industry. As solution providers identify new compelling use cases, IoT adoption will only continue to increase (at a CAGR of nearly 25% according to some research). Even UCC is making good use of IoT.

IoT sensors shine with UCC integration
While there are many types of IoT devices, some of the most common are sensors. IoT sensors can be simple, collecting one kind of data (e.g., temperature, GPS location, etc.) or complex, handling a series of complicated calculations. Ultimately, IoT data must be collected and, if necessary, acted upon. This is where a relationship with UCC can shine, since UCC is all about efficient communication. Consider these use cases:

 

  • Enforcing occupancy standards—Despite being on the road to recovery from the pandemic, many businesses are still operating under revised rules for occupancy. Counting customers entering a store or meeting attendees entering a conference room can be done manually, but it’s a waste of resources. Intelligent surveillance cameras or occupancy sensors can be used to count people and send alerts through the UCC solution if limits are reached.
  • Call centers—Customer service can be made more proactive by tapping into IoT data. For example, IoT sensors can identify technical problems (e.g., a refrigerator with a thermostat that’s not working correctly), alert the manufacturer before the customer is even aware of the problem and automatically contact the customer to schedule service.
  • Supply chain management—Organizations can use IoT to receive real-time data about the status of shipments, instantly send automatic corrective recommendations to fleet managers, and improve timing and accuracy in deliveries.
Benefits of IoT, UCC integration
Businesses can be more successful and avoid costly mistakes by gathering and acting upon relevant data. By integrating IoT and UCC, it’s easier than ever to gather data and then act (often without human interaction). Benefits include:

 

  • Improved decision-making—With the tactical deployment of IoT-enabled devices, additional real-time data sources are created. This provides more sources of intelligence, resulting in better strategic and operational decisions.
  • Improved troubleshooting—With the convergence of IoT and UCC devices, alerts and notifications can be sent to people and other machines faster. For example, in a hospital, a heart monitor can send heart rate data and other vital metrics to alert hospital staff when a patient has a critical medical issue that needs attention. Analytics can then be quickly performed on the data and appropriate messages relayed to other medical personnel based on the outcome of the analysis.

While the above are some of the more common applications of IoT and UCC, they aren’t the only ones. In fact, any technology that contains a sensor could be considered an IoT device and be integrated with your UCC solutions to improve efficiency, reduce loss and protect workers. If you have questions or ideas related to the integration of IoT and UCC, contact Chad Simon, Ingram Micro’s UCC expert.
 
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