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How the Apple Watch Will Affect Unified Communications

October 16, 2017

How the Apple Watch Will Affect Unified Communications

Enterprises are enjoying the advantage of the benefits offered by mobile technology, and this use of mobile apps and software has demonstrated the need for enterprise Unified Communications (UC) strategies. The bottom line is that mobile technology makes work easier and more productive for employees and employers alike. Using mobile technology in conjunction with UC solutions in the workplace is becoming more common with the rise in popularity of bring-your-own-device (BYOD) policies, including the Apple Watch, launched April 24, 2015.

This new technology is already making headlines for being the latest in a long line of tech to offer productivity and mobility advantages to consumers and businesses alike. The Apple Watch is becoming an important player in the mobile workplace, and companies should consider taking advantage of the benefits it has to offer. Here are six reasons enterprises should consider the technology:

  1. Support for BYOD policies – Devices like the Apple Watch have become trendier to bring to work in recent years. When employees can bring their own mobile technologies into the workspace, it can help companies save money and streamline communications. Employees also like to use technology they are familiar with, so this ability also improves employee satisfaction. What employees actually install on the devices is important as well. There are countless apps that help businesses boost productivity and reporting, and companies need to make sure they are utilizing everything necessary for better efficiency. It is important for businesses to be able to provide the necessary support for these mobile apps as well, something for which value-added resellers (VARs) can become a valuable resource.

  2. Connect to UC systems easily – Employees who work remotely or who have a long commute can maximize their time out of the office using mobile apps for the Apple Watch that tap directly into their company’s UC tools. ShoreTel is among the first enterprise communications companies to develop applications for the Apple Watch. The ShoreTel Mobility Client is intended to extend UC abilities to mobile devices, enabling functionality like call control, enterprise presence, instant messaging, mid-call dialing, and visual voicemail to carry over to mobile environments.

  3. Improve productivity – Mobile devices make it easier for employees to get work done from wherever they are. This leads to better use of their time and improves productivity. A recent survey of chief information officers and IT managers estimated that enterprise mobility apps would increase their organizations' productivity by 36 percent.

  4. Conference calling – Mobile communications and unified messaging solutions are especially useful in certain situations. If an employee is stuck in traffic, stuck on a train, or late for a meeting, he or she would be able to easily access the UC conference call or collaboration session by using a mobile device, including the Apple Watch.

  5. Device interoperability – Fully integrating the Apple Watch into a company's UC solution means getting the full range of updates across all platforms. Mobile solutions like the ShoreTel Mobility app are making office connectivity simpler and easier. For smooth business application integration, companies will need a converged mobility platform that works across mobile devices, including the Apple Watch, applications, data, and networks.

  6. Notifications – The Apple Watch will also work in conjunction with the ShoreTel Mobility app to notify employees about missed calls, new messages, or calendar events, making it a useful inclusion to the technology strategy of any enterprise.

These advantages offered by the Apple Watch show the importance of integrating mobile devices with UC solutions. When companies stay connected, productivity increases, and operations run more smoothly. VARs that understand the value of the Apple Watch and the applications that can enhance business UC will have a leg up on the market, become more profitable, and will be viewed as trusted advisors to their customers.

What applications do you sell to be used with Apple Watch and enterprise UC? Please share below.