Unified communications and collaboration (UCC) is becoming an increasingly important tool for many businesses. Typically, UCC consists of various forms of hardware and software used to facilitate the coherent and dynamic sharing of information and resources within a distinct company.
UCC systems can consist of simple applications like email or unified messaging, but more organizations are looking for solutions that incorporate basic functions with more sophisticated tools, like document management systems, that provide the benefits of enhanced productivity, increased efficiency and improved profitability. UCC’s collaborative technology can improve teamwork, in the same office or even those separated by thousands of miles. It can also break down barriers between remote and mobile workers and main offices, improving collaboration. Finally, UCC can allow workers to use whatever tools they prefer to collaborate with, making them more productive and effective. Here are four ways that UCC improves collaboration:
Teamwork can be enhanced using UCC technologies like instant messaging (IM), Web conferencing, video conferencing, and enterprise social media. These tools are especially important when members of the team are located in different geographical locations. The ability to start a chat on IM and then elevate it to a video conference call makes it easier for team members to work together on a project, get to know each other, and improve relationships. Web conferencing allows team members to easily share documents and modify them in real time and then store and distribute them immediately after the meeting concludes. Enterprise social media tools can help manage team projects and information flow to prevent repetition and to ensure that everyone gets the same information. The tighter the team, the more productive and efficient the team can be, which results in faster project resolution.
2. Remote Workers Become Part of the Office Team
For organizations that have remote and mobile workers, UCC can be a valuable tool for making these employees feel like part of the team that is located in the office. Mobile workers often need to make quick connections with subject-matter experts using IM. Remote and mobile workers can meet and get to know their coworkers using video conferencing applications that become even more valuable when the user interface is the same no matter what device they use to join a call. When remote and mobile workers feel connected to the team in the office, they are able to access resources quickly and conduct business effectively.
3. Communication Device Choices
Collaboration is improved when users can communicate the way they prefer to. UCC helps meet that goal by offering collaboration applications on a variety of devices, including PCs, laptops, smartphones, and tablets. The more comfortable a user is with his or her device, the more he or she will be inclined to use UCC applications, which will improve productivity and company profit.
UCC solutions are evolving rapidly, providing the ability to integrate business processes like document sharing, back-office applications, and enhanced communications tools, including CRM and contact centers. Integrations can be done on the premises, in the cloud, or in some combination of both. This is important to organizations that do not want to have to depend on one solution or provider and to companies that want the flexibility of adding new services quickly and easily.
Teamwork can be enhanced with any number of UCC applications, and it is up to resellers to help their customers determine what would work best for their needs. Companies that implement the right solution to meet their goals are most likely to be successful now and in the future.
Does your company help customers with UCC solutions in order to help improve teamwork in the office? Please comment below.