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Fine-tune your UC services with multicloud

May 26, 2021

Fine-tune your UC services with multicloud
We technologists love our acronyms and to coin new expressions (often for things that already have perfectly accurate terminology). Within UCC, there’s been an increased emphasis on solutions that leverage multicloud platforms. Here’s what you need to know and how you and your customers can benefit.

What is multicloud?
Part of the challenge of defining multicloud is that vendors and industry experts use the term differently, depending on the IT niche in which they’re dealing. For our purposes here, we’ll use multicloud to refer to leveraging multiple clouds (any combination of public, private or in between) for your UC services.

If you’re working with a vendor that offers multicloud, don’t assume they’re using this definition. Their multicloud might mean multiple clouds of the same type (all public or all private), or something different altogether. The key takeaway here is to dig into any multicloud claims to understand exactly what’s going on and how you and your customers might be impacted.

How is multicloud used in UCaaS?
If you’re an SMB solution provider, you can rest assured that leading UCaaS vendors are already taking advantage of multicloud in their solutions. Many have launched UC services that allow customers to shift all or portions of the solution to public or private clouds, giving you and your customers maximum flexibility.

If you’re an enterprise solution provider piecing together your own UCaaS offering, you can build a multicloud solution yourself. Sensitive, business-critical infrastructure can be safely housed in a private cloud, while higher-volume, lower security needs such as web-based email can utilize a public cloud.

What are the benefits of multicloud in UCaaS?
Simply, multicloud architecture can improve performance, decrease data loss and reduce downtime by distributing workloads across multiple public and private clouds.

When taking advantage of a public cloud, the UC infrastructure (hardware, software, etc.) is owned and managed by the vendor. Your customers share hardware, networking and storage with other organizations. While public clouds offer lower costs, zero maintenance, high reliability and scalability, the downside is losing control. Additionally, while public clouds are often extremely secure, your customers might prefer keeping sensitive services relegated to a private cloud.

Private clouds give you and your customers maximum flexibility since resources can be allocated to meet specific requirements. You’ll also enjoy improved performance and reliability as well as increased security since the private cloud is off limits to other organizations. The primary disadvantage of a private cloud is an increased cost associated with the large capital outlay needed to get it off the ground. Additionally, scale can be an issue with private clouds. Overbuild and ROI can be impacted by underutilization. Underbuild, and you’ll be paying extra to scale up.

With a multicloud approach to UCaaS, you and your customers can reap the advantages of both while mitigating the drawbacks. This is why the industry has embraced multicloud platforms so emphatically. If you’d like to learn more about how to leverage multicloud to fine-tune your UCaaS solutions, contact Chad Simon, Ingram Micro’s UCC expert.


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