In a recent article in the August 2020 issue of Connected,
Chad Simon, a UCC expert at Ingram Micro, talks about what’s in store for UCC technology in the near future. The rapid advancement of AI technology has been a particular boon to the growth and increasing sophistication of UCC solutions, allowing new capabilities that weren’t even imaginable a few years ago. Simon believes we’re entering a “golden age of UCC” and sees an elimination of barriers to widespread adoption. Read his article to see what’s in store for the industry—from AI-driven speech recognition to touchless technology and beyond.
Read the article