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Are you positioned to support mobile workers?

May 21, 2018

Odds are, you’re reading this article on your mobile device. You’re at home or taking a break in the field before your next customer visit. It’s less likely that you’re in an office at your desk. Working remotely has been on the rise for some time now, and there doesn’t appear to be any signs of a reversal or slowing down—particularly when you consider that many millennials, currently the largest segment of the U.S. workforce, want the option to work remotely. A Deloitte survey showed that 75% of millennials said they want the flexibility to work remotely. Additionally, according to the latest survey results from Randstad US’ quarterly Workmonitor survey, 82% of U.S. workers said that the ability to work anywhere, anytime creates a healthy work-life balance.

Ten years ago, working remotely in an efficient manner was challenging due in large part to technological limitations. Today, there’s a variety of different tech solutions that enable working remotely. In fact, mobile and collaboration technologies keep improving and evolving as the needs and desires of the workforce evolve. What a great opportunity this creates for you.

Here are just a few examples of how technology is enabling remote work. How many of these solutions/services are you providing to your customers?

VoIP phones have been around for a long time, but they’re playing a more critical role when it comes to remote work thanks to the ubiquity of high-speed internet services. Business phones can be connected virtually anywhere today.

Additionally, softphones and mobile clients can allow a remote user to function as if they were in the office, but without a physical phone. Multi-device Bluetooth headsets allow for connectivity to desk phones, soft phones and mobile phones simultaneously—which can be convenient for workers in remote locations or at home.

One of the most significant challenges with remote workers is keeping them informed and connected. Messaging and presence services allow workers, regardless of physical location, to communicate and collaborate effectively, reducing the disconnect felt by all and increasing productivity.

On a similar note, conferencing platforms allow for easy audioconference and videoconference scheduling via Outlook plug-ins. They also support secure file transfer and screen sharing to enable collaboration between remote workers and other coworkers.

Finally, recent advances in cloud-based contact center solutions now allow contact center agents to work remotely while still functioning as if they were in the office.

Unlike selling phone and communications systems of the past, selling a UCC solution today requires you to have a complete understanding of each customer’s unique needs (and they will be unique). You must study end-user workflows and processes to know what technologies are needed. It’s a much more involved sale, but with the complexity comes more opportunity.

To learn more about how to profitably address your customers’ remote working needs, contact Ingram Micro’s UCC experts, Curt Vurpillat or Chad Simon, for help.