Hi. Welcome to Ingram Micro.

Please choose your role, so we can direct you to what you’re looking for.

If you’d like to learn more about Ingram Micro global initiatives and operations, visit ingrammicro.com.

Tech resellers: How to avoid “return burn”

Introducing Ingram Micro’s new Return Management Portal

March 09, 2022

Are you a reseller or solution provider suffering from slow, painful returns? Does initiating a claim feel like initiating a root canal? Do you have to wait to deal with a rep every time you want a simple return or shipping label?
You may be suffering from “return burn.”
The cure is RMP
Ingram Micro’s Customer Care team has diagnosed your condition and proudly prescribes our new Return Management Portal (RMP).
The RMP menu allows you to quickly and efficiently initiate a claim or request a return of merchandise—without talking to anyone. Benefits include:
  • Ability to start all requests online
  • Process one or multiple returns
  • 24/7 access
  • Easy to use
  • Attach supporting documents
  • Request a shipping label for eligible RMAs
  • Immediate response
  • Escalations management (coming soon)
It’s okay to be self-serving
During your transition away from return burn, you may be accused of being a self-serving person. Take this as a compliment. It just means you’re using this self-service portal wisely and efficiently.
Disclaimer: If you suffer from return burn, see Ingram Micro’s Customer Care team. If you suffer from other burns, see a doctor.