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Webex Cloud Calling and RAY BAUM’s Act: are your customers ready?

Jan. 6, 2022 is an important date for Webex Calling resellers—it’s the deadline when non-fixed phone lines must comply with the RAY BAUM’s Act.

December 21, 2021

Webex Cloud Calling and RAY BAUM’s Act: are your customers ready?
If you’re an IT solution provider who sells VoIP-based calling solutions, such as Webex Calling, you’re probably well aware of e911 regulations, like Kari’s Law and RAY BAUM’s Act. As a quick reminder, Kari’s Law ensures that anyone can reach a 911 call center when dialing 911 from a multi-line telephone system (MLTS). For example, a hotel that required users to dial “9” to get an outside line before dialing 911 would not be compliant with this law.
RAY BAUM's Act requires that a 911 caller's "dispatchable location" be provided to public safety officers for each emergency call that’s made. The dispatchable location includes a street address plus any additional information, such as a floor, suite, quadrant or room number that’s needed to locate the caller within a building. 
The first RAY BAUM's Act went into effect Jan. 6, 2021, and it applied to fixed MLTS, interconnected VoIP, telephony and telephony relay services, such as desktop phones, conference room phones and equipment used by the deaf and hard of hearing.
The second RAY BAUM's Act goes into effect Jan. 6, 2022, and it applies to the same telephony services but for non-fixed applications, including softphone platforms such as Webex Calling. It also applies to off-premises 911 calls, such as remote workers and those working from home.
Compliance is just a few clicks away for new Webex Calling customers
The good news for new, U.S.-based Webex Calling customers is that you don’t need to make any changes in Cisco Commerce Workspace (CCW). Thanks to an arrangement Cisco made with national emergency provider RedSky, this e911 service is included at no cost. This free offer includes the following for U.S. subscribers to Webex Calling, Webex Calling Dedicate Instance, UCM Cloud and UCM Cloud for Government:
  • 911 call completion
  • Location update, which can be done manually by the user or automatically via the user’s emergency location identification number (ELIN)
  • Notification to specified users in the calling platforms and emergency onsite notification (EON) application
  • A “My e911” client application for users still using the Jabber client
Important conversations and upsell opportunities for partners
While e911 compliance may be easy for your Webex Calling clients, legacy calling systems, including Spark Calling, aren’t compliant. If you have customers using Spark or other noncompliant solutions, it’s imperative to get them updated right away.
Besides ensuring your customers’ e911 compliance, there are several Webex Calling add-on services available that make it easier to deploy and use that you should keep in mind during your sales conversations. Here are three examples:
  1. Horizon Mobility Enhanced Notification (RS-HM-NOTIFY)—This add-on enables a security admin to listen in to a 911 call made within the facility. For example, if a student or faculty member called 911 from a classroom, a security person could hear the details firsthand to provide the caller and dispatch center helpful information and to facilitate a quicker response.
  1. Horizon Mobility VAR/Service Provider Onboarding & Support (RS-HM-ONBOARD)—This add-on service is recommended for partners who have never set up e911 services and includes partner navigation and configuration training. It also includes builds and test-provisioning interfaces for programmatic data loading and ongoing support.
  1. RedSky Deployment Support (RS-DEPLOYSVCS)—For partners that only want to play an agent role for UC and VoIP opportunities, this service puts RedSky in touch with end customers. This service includes customer-level guidance assigning dispatchable locations, collecting and uploading wire map and device data and guidance on testing 911 device locations.
If you’re looking for expert advice and consultation on how to best create a technology solution for your client, Ingram Micro’s Business Transformation Center (BTC) is an invaluable resource. The BTC provides education and demonstrations on a wide range of manufacturers and technologies in an environment designed to support real-world scenarios. Contact your Ingram Micro market development specialist or contact the BTC.