When a customer asks for a status update on their order, do you ever wish you didn’t have to make a phone call or send an email to your account rep—or give a customer your “best guess”? With Ingram Micro’s new self-service functionality, which is available right now, you can get this information yourself instantly. Plus, signing up for this free service is easy; there’s just a few simple steps to follow:
- Go to www.ingrammicro.com and sign into your account
- Click on the avatar link in the upper right-hand corner of the page
- Select “Report Preferences” to subscribe to a daily report of your stock orders shipping from an Ingram warehouse
- Select the “Notification Preferences” to subscribe to shipment and delivery confirmations for your stock order sand participating direct ship vendors
That’s all there is to it. If you’d like to try it out, go to www.ingrammicro.com
and log into your account today.
More self-service features coming soon
Our goal at Ingram Micro is to remove any friction from the ordering process and to make it easier for you to do business with us by providing transparent and accurate order status information. These new self-service features are just the beginning of what we’re planning to rollout this year. Stay tuned for additional features coming in Q3.
Check out the short video below to see step-by-step instructions for configuring your account for self-service order status tracking, and other enhancements made to the order details page.