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How Cisco SNTC can help build your recurring revenue—and boost customer loyalty 13%

SNTC delivers insights that help prevent network issues instead of merely responding to them.

June 09, 2020

How Cisco SNTC can help build your recurring revenue—and boost customer loyalty 13%
A recurring revenue stream from services provides your business with several benefits such as predictable income and a higher company valuation, just to name two. Additionally, IT solution providers see a 13% increase in loyalty from customers who purchase services compared to those who don’t.
 
Cisco and Ingram Micro offer a broad range of resources to help you make services an ongoing source of revenue and grow your services business long-term. One example is Smart Net Total Care, a services offering that helps Cisco partners deliver insights designed to help prevent network issues instead of merely responding to them. This is vital to addressing requirements across your customers’ physical, virtual and cloud-based environments. You’ll not only provide better customer service but also improve customer loyalty and retention.
 
The Smart Net Total Care (SNTC) portal (www.cisco.com/go/smartservices) gives Cisco partners visibility into their Cisco installed base inventory, enabling them to prioritize and address alerts relevant to their network, managed services coverage and contract renewals.
 

At the SNTC portal, partners can:

  • Make inventory management simpler with automated updates and smart device portals.
  • Get a full picture of your install bases with the click of a mouse.
  • Educate yourself and your customers about the need for new hardware, software and services as well as renewal opportunities.

One of the biggest perks of SNTC is gaining 24/7 access to Cisco support services on all covered devices. TAC support includes training, case studies and more around the clock. It also means your customers’ network devices can be replaced as needed with options of:

  • Next business day
  • Four-hour turnaround
  • Two-hour turnaround 

TAC support also provides access to:

  • A web-based support community
  • Automatic software updates
  • Continuous diagnostic updates with immediate alerts on enabled devices
The Cisco TAC team comprises 7,000 engineers and 6,900 certified specialists holding 24,000 certifications. It’s no wonder why J.D. Power & Associates has awarded Cisco Services for technical support excellence for 10 consecutive years.
 
Ingram Micro is here for you
The Ingram Micro team is here to help you figure out which Cisco services will best address your customers’ needs. We’ll also help you manage the quoting, ordering and contracts—ensuring you and your customers get the most value from your service options.
 
To learn more, contact your Ingram Micro Cisco Services team today. Call (800) 456-8000, ext. 76471, option 2, or email ciscomarketingus@ingrammicro.com.