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Choosing an office headset: Top 3 questions to ask customers

How to match the right headset with the right user

June 08, 2020

Choosing an office headset: Top 3 questions to ask customers
People everywhere need office headsets—but they don’t all need the same type.
Choosing the right one depends on a variety of factors, like how much time they spend on the phone, the kind of work they do, the environment they’re in, and the type of phone they’re using.
When customers need help choosing an office headset, here’s some helpful guidance.
3 questions to ask your customers

How will the headset be used?
Users fall into three general categories:

  • Desk-based users typically spend 90% of their time at their desk, and aren’t expected to answer calls when they step away. These “all day wearers” generally need wired headsets that are lightweight, comfortable and offer excellent sound quality and noise cancellation. 
  • Active office users have an allocated desk, but spend less than 80% of their time there—often splitting their time between meetings and at-desk work. They likely need a wireless headset that lets them talk while freely roaming office corridors.
  • Field users have no dedicated desk and no fixed location, and could be hot-desking while out on the road. They want a wireless headset that helps them connect to Bluetooth-enabled devices and move quickly between work situations, while still hearing and being heard clearly.
How noisy is the work environment?
Users who work for extended periods in open floorplans or busy contact centers with high levels of background noise want office headsets with ultra noise-cancelling microphones. These features can go a long way when colleagues are seated near each other, or in noisy environments where background noise can interfere with call quality. 
What device will the headset connect with?
Audio endpoint devices come in a variety of shapes and sizes, including computer-based softphones, mobile phones, desk phones, tablets and even telecoil-equipped hearing aids. Once you know what device the headset will support, you can match the right headset to the specific connection device.

Get to know these innovative headset features
When steering customers to the correct headset, it’s helpful to know about the latest technology innovations, like these from Sennheiser:

  • NoiseGard™ technology – Sennheiser has raised the bar on adaptive active noise cancellation (ANC) technology with the introduction of the industry’s first UC certified adaptive ANC headset (MB 660). Ideal for users in open office environments, it constantly monitors background noise and seamlessly adjusts to the correct level of suppression.
  • SpeakFocus™ technology – Using a unique 3 digital microphone system, select headsets optimize speech clarity by focusing on the target sound—the user’s voice—to enhance voice intelligibility.
  • WindSafe™ technology – Even the best microphones can suffer during breezy conditions, making voices indistinct and tough to understand. This technology reduces wind noise and chooses from the best mix of 3 microphones to balance the sound and ensure clarity.
  • ActiveGard™ technology – During the course of a day, headset users may be exposed to rare, but hazardous, incoming noises that can be dangerous to their hearing. Known as a sound burst, this can potentially cause long-lasting damage to the ear. To safeguard users, all Sennheiser headsets for contact center and office environments are equipped with ActiveGard™ hearing protection.
  • Room Experience™ technology – Designed to reduce listener fatigue for all-day users, this technology gives the impression that the user is having a conversation with a person in the same room. The more realistic sound gives a more natural and comfortable listening experience, with less stress in noisy environments.
  • Voice Clarity technology – For the best possible communication, this technology enhances the most important frequencies and details of the human voice. For the caller, sound is crisper and clearer, allowing them to hear subtle nuances of spoken communication; for the listener, a noise-cancelling microphone sends the clearest signal to improve speech intelligibility.
For more information on choosing the right headset, contact the experts at Ingram Micro.

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