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Forecasting the new normal: Top technology opportunities in the public sector

Why government agencies need cybersecurity technologies and data center capacity right now

October 05, 2020

Forecasting the new normal: Top technology opportunities in the public sector
No industry has been untouched by the recent global crisis. That certainly includes the public sector, where lagging technology adoption has forced government agencies to ask some critical questions: Where do we go from here? How do we adjust to a new normal? What technologies should we adopt today to prepare for future unknowns?
As a public sector reseller, you can help close the gap starting today by addressing what government agencies need most. Here are a few of the top opportunities:
Cybersecurity technologies – Remote working arrangements are now the norm in the public sector, just like in the private sector. That means government agencies are more vulnerable to cybercrime than ever before.
Making the public sector “perimeter” cybersecure with cloud email, web and endpoint security is a quick way to prevent 90% of cyberthreats from reaching agency staff. Strengthening protection through new and emerging cybersecurity technologies can go a long way toward increased data and device security, email and web security, password protection, multifactor authentication and blocks for ransomware.  
Collaboration technologies – Technology tools that enable workforce communication, collaboration and information sharing—regardless of where employees are physically—will continue to be essential for the foreseeable future.  Whether it’s for teachers who will continue to teach classes virtually or a food inspector who must continue to protect the food supply chain, collaboration tools have become vital technologies.
Many public sector agencies still need help installing or enhancing collaboration technologies to support remote workers. Even if agencies already have the right collaboration tools in place, some will need to revisit existing policies on remote work, staying secure and working efficiently—and may look to you for expert guidance.
Data center capacity – During the recent crisis, data centers were vital for enabling digital commerce and online meetings—proving that digital infrastructure was more important than ever before. This was just as true in the public sector as it was for the private sector.
Going forward, there will be a fresh surge in already brisk demand for online services, which means more need for data center capacity planning.  This will drive many opportunities for new on-premises data center infrastructure, new cloud and hybrid cloud deployments, and software as a service strategies.
Government agencies will also revisit their strategies for business continuity, resilience and reliability. As public sector teams continue to function in the new world of distributed workforce and blended working options, you can expect to see flexibility, scalability and efficiency as the new standard in the data center capacity discussion.
AI-powered technologies – Artificial intelligence (AI) can help governments prepare for possible epidemics and pandemics with computer modeling and simulations. Specifically, AI technologies can help predict the conditions and locations where “spillovers” (viral or bacterial infections that “spill over” from animals to humans) occur. This allows governments and agencies to plan ahead and ban or educate against high-risk activities.
In times of global pandemic, AI can work with big data technologies to help with forecasting, genome analysis, testing, containment, treatment and dissemination of accurate information to the public. In the past, AI-powered technology has also been beneficial for the provision of healthcare services when emergency lines outpaced capacity. 
Digital transformation – essential for the future
There’s no doubt that prioritizing digital transformation and adopting new technologies can help government organizations become more efficient and effective in how they serve citizens—both today and in the future. Recent events have reinforced this need and more government agencies are now ready to move ahead.
To learn more about helping your public sector customers in their efforts, contact Ingram Micro’s Public Sector team today.
This blog has been sponsored by APC.