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DPAS order processing: What it means for public sector resellers

How DPAS rating dictates delivery date, priority and communication

April 30, 2020

DPAS order processing: What it means for public sector resellers
Adapting to the COVID-19 pandemic has meant changes everywhere—new ways of working, more time at home, and for public seller resellers, new requirements for classifying and processing orders during a national emergency.
Specifically, that means special order-processing related to the Defense Priorities and Allocation System (DPAS), which helps ensure that our nation’s healthcare system can effectively respond to crises like COVID-19.
All companies in the U.S. must comply with the requirements of the DPAS regulation, which affects you as you support government customers moving forward. Here’s what you need to know:
What’s the purpose of DPAS?
DPAS is used to prioritize national defense and national emergency-related orders throughout the U.S. It assures the timely availability of industrial resources to meet current national defense and emergency preparedness program requirements.
How does DPAS rating work?
All federal prime contracts, subcontracts and purchase orders in support of an authorized program are given a priority rating—either “DX” or “DO.” A DX rating is assigned to programs of the highest national priority, and these orders take precedence over DO-rated orders and unrated orders (commercial orders without a DPAS priority rating). The order has instructions and firm delivery deadlines the customer must meet.
How does it impact you as a public sector reseller?
DPAS rules and requirements apply throughout the entire supply chain, including resellers, contractors and Ingram Micro. You can receive a DPAS-rated order from a commercial entity on behalf of the federal government, and you must comply with the regulations. This includes mandatory order acceptance or rejection (usually within 10-15 days), priority scheduling, and special customer notification requirements. You must also flow down the DPAS rating to your suppliers and subcontractors.
How does Ingram Micro support you?
We offer special guidance for submitting DPAS-rated orders to the Ingram Micro sales team, which you can reference here. In addition, our team works to identify if product is available in the warehouse to meet the required date; if not, we’ll work with the manufacturer to identify the requirement, make sure delivery can be met, and flow down the rated order to the manufacturer. 
We also provide timely feedback on order acceptance or rejection, including written or electronic communication regarding the order. And we closely track the order to ensure the product is successfully processed as requested.
During challenging times—when emergency measures evolve quickly—it helps to have a partner like Ingram Micro who can lead the way.
For more details on Ingram Micro guidelines for reseller DPAS order processing, read our DPAS Regulation Guide. Or for specific questions, email DPAS@ingrammicro.com or contact Ingram Micro’s Public Sector team.
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