As the number and nature of threats that your customers face continue to evolve, they require the right technology to enable their facility to achieve a high level of security and incident response. However, the systems you choose aren’t the only factor in a successful project; it’s also vital to ensure that you are listening to your customer, looking to the future, and following best practices for each installation.
Before you begin your next access control install, read over these six tips that can help make it a success:
1. Put the customer first.
Go into each new access control project with an open mind. Don’t assume that you know exactly what the customer will need right off the bat. Instead, take the time to listen to their concerns and understand their end goal. By keeping your own preconceived notions at bay, you’ll be better equipped to work with the customer as a true partner and find the solution that is best for their facility.
2. Diagram everything.
As access control installations grow increasingly complex, it becomes even more important to carefully diagram each element of a system, from the card readers and PIN pads to network cabling and power supply. By keeping track of every component, whether in spreadsheets or on in CAD drawings, you will make it easier to both troubleshoot and upgrade the system in the future.
For your most complex installs, you might benefit from partnering with a CAD expert who specializes in mapping these types of technology installations and maintaining the documentation over time.
3. Consider cyber security.
If you’re working with networked access control technologies, be sure to consider ways to best secure your customer’s data. Today, best practices dictate that you should give all IP-based access control systems their own network to better protect them from potential cyber attacks.
4. Make the most of integration.
Even if your customer walks through your door wanting an access control system and nothing else, be sure to consider the other technologies that might complement that solution. The customer simply may not have realized the powerful integration opportunities available with today’s open-architecture video surveillance, intrusion detection, video management software, building control, and other systems.
5. Leverage IT infrastructure.
More and more customers are opting to run their access control software on standard industry hardware instead of investing in hardware supported by firmware. Be sure to offer this IT-centric approach to your customers, who stand to benefit with lower hardware costs and greater system flexibility.
6. Always plan for the future.
Consider how your customer’s installation might need to be updated or upgraded in the coming years. Is their business growing? Is there a chance their security needs might change? Will a new innovation need to be implemented down the road?
Access control technology evolves rapidly, so you always want to plan for a path forward with each installation. Ensure that you are using devices and systems that can be easily integrated and added on to. It will make your job much more seamless in the years to come.
What other tips would you share that might help other value-added resellers achieve a successful access control installation?