By all standards of industry and business measurement, Ingram Micro is a large company, with annual revenue of $46 billion and growing, 26,000-plus employees, hundreds of thousands of business partners, and an admirable no. 62 spot on the Fortune 500. From the outside, its sheer size may make it seem challenging to navigate. In this first of a series of spotlight articles, we’ll chart a course to one of the company’s hidden gems: the configuration and integration team in Millington, Tenn.
Located 20 miles from Memphis, Millington has a population of around 10,000 people. Of these, approximately four percent are employees at Ingram Micro’s massive distribution, configuration and integration center.
When you approach the facility, it looks like a large, nondescript warehouse structure with an Ingram Micro sign. But inside it’s another world, full of the hustle and bustle of forklifts moving pallets of product; thousands of feet of multilevel conveyer lines; and hundreds of people dedicated to the operation’s success.
A large area within the facility is dedicated to configuration and integration. Whether associates are huddling to design a solution or teaching a new associate how to configure and test a laptop, the passion with which they approach their work is impressive. The technicians and engineers who support configuration and integration are all dedicated to perfection, quality assurance and customer satisfaction.
“We are determined to provide our customers with products and services that exceed their expectations,” says Maurice Dawson, configuration services manager.
Services supported in Millington include rack and server configuration, asset tagging, kitting and engraving. Key injection, a newer service rolled out in 2015, is also available to complement Ingram Micro’s EMV-compliant multivendor solutions. Before introducing the key injection service, Ingram Micro was required to pass the electronic payment industry's PCI PIN Security Requirements and the Accredited Standards Committee's TR-39 audit. Both tests are complex, time-intensive, and require in-depth technical knowledge and dedicated internal resources.
The Millington team completes every project with enormous pride and satisfaction. In an organization focused on value, there is no greater metric than the combination of delighted customers and the passion of the people that serve them. Every time associates enter the building, they’re faced with a new opportunity to solve some of the most complex system configurations, and each day they arrive knowing they’ll find a solution together.
“There may be a thousand reasons why something will not work, but it only takes one method to develop a solution. If there’s a way, we will find it,” says Dawson.
For more information on Ingram Micro’s configuration and integration services, visit www.ingrammicro.com or contact email@example.com