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Your customer said “yes.” What’s next?

How Ingram Micro Flexible Payment Solutions makes the IT lease agreement more transparent.

June 01, 2020

Your customer said “yes.” What’s next?
You’ve been working for months to help your customer decide on the best technology plan to move their business forward. You’ve spent hours and hours going over the details and preparing the proposal.
 
Finally today, you get the call they’re ready to proceed.
 
Now that the proposal has been accepted, the next step will be to present the lease agreement for review and signature.

But legal documents can be overwhelming. The whole process can feel very unsettling if your customer prepares to sign a lease and finds everything is in “the fine print.” How can they be sure there are no hidden surprises?
 
Ingram Micro Flexible Payment Solutions (FPS) ensures that won’t be a problem.
 
Lease transparency
When your customer receives the agreement, the words “Lease Agreement” are clearly displayed in bold print at the top of the page. Below that, the customer will find a quick outline of how their agreement will work.
 
After your customer has had time to review the lease agreement, they may still have a few questions:
 
What is the one-time origination fee?
Setting up a lease agreement is a complex process that involves several team members at Ingram Micro FPS. We may also need to submit a Uniform Commercial Code (UCC) filing on your customer’s behalf, which takes additional time. Rather than rolling the administrative fees into the monthly lease payment, which would increase the payment amount, we charge a one-time fee and clearly disclose it in the terms and conditions. The fee is included in the first monthly invoice, which customers receive 30 days after the start of the contract.
 
Why is insurance coverage required?
This isn’t a way for us to make some extra cash at your customer’s expense. The insurance requirement is designed to protect both your customer and Ingram Micro FPS. Insurance prevents significant financial and material loss in the event of the unexpected. At some point during the first month after the start of the contract, your customer will receive a letter outlining an insurance option provided by one of our partners. If your customer already has a trusted insurance provider who covers their leased equipment, the steps to provide verification of coverage are also included in this letter.
 
The lease agreement is signed! Now what?
As soon as the lease agreement is signed, you can get to work to install and implement the solution. Ingram Micro Flexible Payment Solutions will be ready to pay you once you’ve completed the installation. Your customer should expect a phone call from one of our representatives to confirm the installation went well and everything’s in place.
 
As we covered earlier, your customer can expect to receive their first invoice by mail roughly 30 days after the start of the lease agreement. They can also choose to receive their invoices via email. We do ask that payments be made on time. Payments received more than four days late will be subject to a late fee of $26.00 or 10% of the past due amount, whichever is higher.
 
Making payments and asking questions moving forward
Your customer may choose to pay their monthly invoices via check or through an automated monthly transaction through their bank account (ACH). If your customer would like to set up the latter to ensure monthly payments are always on time, they just need to give us a call to request an authorization form.
 
If your customer has questions at any time or needs to update an address, they can reach us at our Customer Support number, which appears on every invoice. This number will always take them directly to a live representative who’s ready to help. There’s no “hold please” or wait time. We want to address their requests immediately so they can get back to running their business.
 
Transparency and service = success
At Ingram Micro FPS our goal is to be the industry’s top provider of equipment financing. Partnering with us should be a way for you to increase your value to your customers.
 
In a survey we conducted using TechValidate, we found that 58% of sales representatives and account managers benefitted from an increase in sales as a direct result of partnering with us. Give us a call today at (844) 360-3899 or email sales@ingrammicrofps.com if you want to learn more or have a customer you’re ready to serve.