What it means for employees’ jobs
Business as usual isn’t any longer. Digital transformation—the use of digital technology to reengineer business processes, organizational structures and customer experiences to meet today’s competitive demands—is creating a sea change in companies large and small.
Digital transformation has given rise to brands like Uber, Airbnb and Alibaba—companies that have disrupted their respective industries, creating new paradigms of customer engagement.
In the healthcare industry, we’re seeing digital transformation redefine patient care and surgical procedures through the implementation of robotic technologies.
In brick-and-mortar retail, robotic assistants are now expediting routine customer support services.
Digital transformation has also helped spawn many new fintech companies that have changed the way consumers shop for everything from mortgages to student loans.
The effect of digital transformation on the workplace has been profound, as well. Check out this infographic to see how technology has changed how and where people work.
The impact of digital transformation on the workplace
How and where people work have changed dramatically
of people globally now work remotely at least one day a week.
at least half of the week. (CNBC, 5/30/18)
Americans are freelancing full-time or part-time—36% of the U.S. workforce.
work over the weekend.
work outside designated hours.
work when sick. (Deloitte, 4/16/18)
of CEOs say digital transformation positively impacts profitability. (Gartner, 2017)
of U.S. workers have a high likelihood of seeing their jobs automated over the next 20 years. (Brookings, 4/18/18)
How companies can create and retain jobs during a digital transformation
According to a Gartner report
, 56% of global CEOs see the impact of digital transformation as positive. However, employees as a whole aren’t quite so positive.
In 2017, 40% of global workers
expressed fear that they won’t be able to keep up with the rate of change that digital workplaces command. And 47% of U.S. workers
have a high probability of seeing their jobs automated over the next 20 years.
Still, there are steps companies can take to keep their employees working during and after digital transformation. It all comes down to 3 Rs:
- Rethinking: looking at how current job descriptions and duties can be readjusted to accommodate new digital processes
- Reskilling: training employers to equip employees with the skills they’ll need to perform the new roles required of them
- Redeploying: moving employees with specific skills to other parts of the organization where their skills will be more appropriate or useful.
Even jobs in an organization’s IT department or data center may need reconsideration in light of digital transformation. New technology and processes may require additional technical training and certification. And your customers may look to you for advice.
Here are some skills areas that need to be developed within an organization in order to fully leverage and embrace digital transformation.
- Big data analytics: The ability to use big data to glean valuable insights into consumer behavior enables companies to make strategic and operational adjustments to reduce costs, improve results and even gain competitive advantage.
- Machine learning: This is an application of artificial intelligence that gives IT systems the ability to “learn” for themselves—an application that’s becoming increasingly important to many companies. However, many enterprise IT personnel don’t yet have the knowledge or skills to support it.
- Cloud computing: Implementing and managing cloud services are fundamental to digital transformation. And, as more organizations learn the benefits of a hybrid cloud environment, it’s critical that IT personnel know how to go about implementing one.
- Change management: As social media, mobility, big data and cloud computing reshape how organizations operate, the ability to adapt business and digital processes is critical.
- Cybersecurity: The more companies depend on technology, the more they need to focus on security measures—how to ensure the confidentiality, integrity and availability of data on premises and off.
If you have specific questions related to these or other IT training areas, contact Nick Vermiglio