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Help your healthcare customers provide better patient experiences

March 05, 2019

Help your healthcare customers provide better patient experiences
To keep up with the burden of the increase in chronic diseases, many healthcare businesses are investing in digital transformation (DX) solutions. According to research from IDC, 42%, 37% and 36% of the technology initiatives of U.S. life sciences organizations, healthcare providers and healthcare payers, respectively, are driven by DX, which in turn will help them achieve their goals and address significant challenges facing these industry segments.

A case in point: University of Utah Health
Based in Salt Lake City, University of Utah Health provides a combination of patient care, medical research and teaching. With an aging infrastructure supporting four hospitals and 10 community clinics, the university needed a data center refresh. The system’s CTO wanted the new infrastructure to be more agile than the previous one, so the health system could support a hybrid cloud environment.
The university also wanted to unburden its IT staff from mundane, repetitive tasks. The University of Utah Health selected a Cisco ACI (application-centric infrastructure) software-defined networking (SDN) solution and Cisco Nexus 9000 Series switches.
Software-defined operations transformed the interpersonal dynamics and workflows of the university’s IT department. Server, network, security and storage teams that used to operate independently are now working together to provision and manage services across the entire stack. According to University of Utah Health CTO Jim Livingston, “The ‘handoff and wait’ approach of the past has been replaced by continuous, highly automated workflows.”
The university also deployed the Cisco Tetration platform, which provides visibility of application connectivity, dependencies and data flow across a hybrid IT environment. According to Livingston, this level of visibility is essential for a mission-critical application like the health system’s EMR (electronic medical record) suite, which supports all of the university’s health records and medical operations.
With a better understanding of application behavior and dependencies, the university can create detailed policies and templates in Cisco ACI that ensure each application is protected and supported.
“We can define the connectivity and behavior of an application, push the policy from the core to the extended network and then reuse it as a template for other applications,” says Livingston. “It gives us more consistency and better security everywhere.”
The university is also leveraging the segmentation capabilities of Cisco ACI to further protect its sensitive health, research and academic data.
A good patient experience requires a connected ecosystem
Like the University of Utah Health, other healthcare organizations have patients who are hyperconnected mobile users, and they expect experiences like remote consultations, in-room services and location-aware mobile services. Today’s staff also need a secure digital environment that empowers them to be more efficient and provide better service, with access to the systems they need from any location at any time.
Cisco Connected Health is built on the foundation of the Cisco Digital Network Architecture for Healthcare (DNA for Healthcare), which uses several Cisco-validated designs applied in ways that address the unique characteristics of healthcare and enable a collaborative healthcare ecosystem, including:
  • Streamlined workflows and improved communication among clinicians with Cisco Clinical Workflow Solutions. Incorporating solutions such as Cisco Extended Care, Cisco Clinical Workflow Solutions integrates video with an EMR system’s telehealth workflows, enabling seamless and streamlined remote care.
  • Improved security, reliability and regulatory compliance with Cisco Healthcare Technology Foundations, which facilitates secure access to network resources and applications from any location to promote security best practices and regulatory compliance goals, such as HIPAA, which help improve patient care and response times as well as operational efficiency.
  • Optimize imaging workflow and image access with Cisco Connected Imaging Solutions, which combines technologies from Cisco and its healthcare partners to deliver imaging as a service via a medical grade network. Images are virtualized and optimized in a medical archive, making them available anywhere across a healthcare enterprise, significantly reducing the overhead for extra storage in siloed imaging applications. And it can significantly improve a clinician's access to data in a timely fashion, resulting in a shorter time to diagnose images.
To learn more about providing your healthcare customers with better patient experiences, contact the Ingram Micro Cisco team at (800) 456-8000, ext. 76471.