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Why mPOS Is No Longer Just for Retail

October 12, 2017

Why mPOS Is No Longer Just for Retail

It's fair to say that mPOS took off as a way for smaller retailers to break into the card acceptance market. But today's mobility options include much more than payments and extend far beyond retail stores.

Mobility solutions improve inventory management, reduce paperwork, and add revenue streams for businesses. With the increased options for mobility at the point of sale, it's difficult to think of an industry that won't benefit. Here are three:

1. At-table payment processing for restaurants

Once upon a time, using a credit card at a restaurant could be a long and drawn-out process. The card passed to your server and processed at a fixed card reader often located out of your sight. Copying card data was a real possibility.

But the introduction of mPOS in restaurants, from casual to fine dining, meant an improved payment process for both customers and employees. Now eating establishments can station mobile devices on each table, giving patrons more ordering flexibility and freeing wait staff to concentrate on the serving process.

Restaurant-goers can order appetizers, drinks, meals, and desserts without summoning a server. The mobile devices recommend upsells and cross-sells of extra items, often increasing average check size.

mPOS also keeps the card in the hand of the consumer, reducing the opportunity for fraud and managing EMV card processing.

2. Mobility for healthcare applications

From hospitals to doctors’ offices, more and more healthcare consumers want to pay with a card. There's also the expansion of electronic health records, where healthcare professionals need to gather data wherever the patient goes.

mPOS offers solutions to many challenges. Doctors’ offices give patients mobile tablets instead of paper registration forms and can process co-pays on the same device.

As the healthcare industry moves toward integrating payment processing into prominent software platforms, more organizations can use a single interface to accept, record, and track patient payments. Posting errors go down, and providers can create recurring payment plans.

3. Hotels and resorts manage peak traffic with mPOS

Like restaurants, hotels see high customer traffic during short timeframes. That's why many in the hospitality industry are turning to mPOS solutions to manage peak check-in and check-out periods, as well as hotel amenities.

Hotels hosting trade shows and conferences can use mPOS on food and beverage carts. Exhibitors and participants with limited time and food options are more likely to get a meal when cards are accepted on the cart. Resorts can also add temporary concessions for outdoor concerts and golf tournaments.

Hotels and resorts with poolside bars and eateries are also getting the most from mPOS. Orders reach the kitchen faster, and service is more easily adapted to the needs of diners. At one Las Vegas property, revenue soared 76 percent following mPOS adoption. Customer tips also increased, proving a measure of increased satisfaction.

With these details, it's easy to make a case for mPOS, no matter what size business or industry type your clients come from.

How are your mPOS offerings expanding outside of retail?