Stand-alone versus add-on
As you talk with your customer, start by identifying the purpose of the mPOS system. Businesses with limited real estate or no fixed location—think food trucks and special-event vendors—need an mPOS solution that’s truly mobile. Other merchants may be looking for an extension of their current point of sale (POS). That could mean mobility during high traffic hours, a way to deliver personalized service in a retail environment, or mobile devices for tableside orders and payments.
Once you learn the why behind your client’s business needs, you can recommend the best-fit solution.
Select the right mobile device
Early mPOS solutions centered on Apple devices like the iPad or consumer-grade smartphones. As the market expanded, mobile device options multiplied.
Today’s marketplace includes a variety of commercial-grade tablets and other mobile devices built to withstand the rigors of a business environment. Battery life is longer, and cases and screens stand up to drops and not-so-gentle treatment.
Lock in security measures
Today’s business owners can’t be too security-conscious. Especially when safeguarding valuable customer card data. So don’t allow your client to shortchange payment security.
Your recommended mPOS solutions should encrypt card numbers from the beginning of the transaction until it moves into the payment gateway. Sensitive data are never stored by the merchant. These measures will also make PCI compliance a simpler process.
Add key peripherals
The leanest of mPOS solutions require just a portable card reader capable of handling both chip cards and magnetic stripes. Options include wireless thermal printers for receipts, tablet stands, cash drawers, and barcode scanners.
Every one of your clients should finish this process with a unique mPOS system. The more flexible the solution, and the more it conforms to a merchant’s needs, the greater the client satisfaction over the long haul.
Where a small boutique without an ecommerce presence may need to apply just one state tax, a restaurant POS handles multiple tax rates for gift cards, alcohol, and food. Restaurant owners will love customizable tip settings.
Is your customer planning future business expansion? Adding new locations or increasing the square footage of a store means more individual mobile devices. It also requires a scalable system that can handle those added units.
Enable multiple payment options
It’s a given that a new mPOS solution must beEMV-ready. You’ll also want to talk about incorporating near-field-communication capabilities, as well as support for the most commonly used mobile wallets.
Each of your customer interactions is an opportunity to recommend an mPOS solution that fits today and has room to grow as the business matures.
How do you match your customers with the best-fit mPOS solution?