From Tier 1 retailers—like Nordstrom—giving customers the freedom to check out anywhere in the store and decreasing abandoned purchases to quick-serve restaurants busting lines during the lunch rush, mPOS adds revenue. But you'll want to help your clients avoid blindly adding mobility at the point of sale (POS) without first making a plan.
So what do you need to consider when working with clients toward mPOS adoption?
1. Evaluate existing POS systems
For many merchants, adopting mPOS means adding mobility to an existing, wired POS system. Others may not even have a solution in place to accept card payments. That's why you'll first want to assess the hardware and software already in place.
Don't forget to look for potential security gaps like card readers without EMV capabilities and PCI compliance issues. For merchants that have yet to upgrade POS terminals to accept chip cards, adding mPOS is the perfect opportunity to get up to speed with other security technologies.
2. Incorporate strong wireless networks
When planning a system deployment, remember that the "m" in “mPOS” stands for “mobile,” requiring a strong wireless network for success. At the same time, this network must be secured and separated from other business and public networks. One of your first steps should be assessing existing networks—wired and wireless—and recommending upgrades when necessary.
3. Plan for future growth
Talking with your client about what's coming next can help you design a solution with room to grow. Intel on new stores, changes in customer service philosophy, expansion into online channels, and plans for upgraded loyalty programs give you a window into the future.
4. Focus on more than payments
While the primary goal of most mPOS solutions is accepting card payments, that's not all they can do. Inventory managementwith a mobile device means that associates can stay with the customer while checking for alternate sizes and colors. Businesses can access stock levels at warehouses and other locations in order to provide consumers what they want, when they want it.
As you talk with your clients about business operations, be on the lookout for areas besides just payments that might benefit from increased mobility.
5. Recommend an all-in-one solution
Offering an mPOS system plan complete with hardware, software, and network infrastructure recommendations means that your clients won't have to look anywhere else. It ensures compatibility among the various components and positions you and your company as a trusted advisor.
Many business owners want mPOS capabilities but don't know where to begin. Use these tips to get the process started and lean on your Ingram Micro resources by contacting the specialist at DCPOS@ingrammicro.com.
What's most important when developing an mPOS adoption plan with your clients?