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5 DC/POS trends from the RSPA Academy Education Symposium

September 28, 2020

5 DC/POS trends from the RSPA Academy Education Symposium
Every summer, the DC/POS industry gathers for RSPA (Retail Solution Providers Association) RetailNOW, a multi-day conference and trade show packed with education. For many, RetailNOW serves as the primary opportunity to learn about the latest trends in retail, see new technologies and build or confirm a business strategy for the next year. Due to COVID-19, RetailNOW was canceled this year. Fortunately, the RSPA was still able to deliver outstanding education via an online-only two-day event—the RSPA Academy Education Symposium. Here are some highlights of DC/POS trends from the education.

1. Be a trusted advisor during and after the pandemic—It’s easy to say that aspiring to be a “trusted advisor” is a platitude, but it’s mentioned so often because it’s true. Nearly every panel discussion during the Education Symposium included conversations around COVID-19 and how many retailer and restaurant owners are seeking assistance wherever possible. Being consultative, understanding the unique challenges merchants face and offering DC/POS solutions that help merchants adjust to the new normal are ways to become an actual trusted advisor in 2020.

2. Follow security best practices—Everyone, including your business and customers, can become a target of hackers and malware. The security panel at the Education Symposium discussed security best practices in detail, but one recurring theme was to maintain focus on security every day. One great resource for solution providers is the CIS (Center for Internet Security) Controls and Resources. This 20-step guide provides a thorough overview of security best practices that someone on your team should read and implement.

3. Pursue POS opportunities in dispensaries—Cannabis is big business and with more states eyeing legalization for medical or recreational use, the opportunity is only going to grow. Panelists discussed the nuances of this industry and described how the market is looking for a broad range of solutions. While POS solutions like touchscreens, barcode scanners and receipt printers are ideal for this market, there are also opportunities to sell digital signage, video surveillance and back-office data collection and inventory solutions. Check out Ingram Micro’s Cannabis playbook to get started.

4. Plan for 5G—5G broadband is being rolled out across the globe and it won’t be long before we see new solutions designed to take full advantage of the speed increases. Some are saying 5G is what’s needed to truly bring about the fourth industrial revolution, where we see nearly everything connected. Applications are limited only by one’s imagination. By understanding the needs of your customers, you might have an idea that leads to the next industry-changing application.

5. Cash in on contactless payments—US contactless payment adoption was on the rise before the pandemic, but the technology has taken off since. Expect more interest from merchants in contactless solutions that blend safety, speed, convenience and security.

RSPA Academy Education Symposium information is available on demand to RSPA members. If you’re interested in learning more about any of the DC/POS trends of technologies mentioned above, contact Angie Lawrence, Ingram Micro’s DC/POS and payments expert.