Communication Solution Services

Grow your business in ways you never imagined

Explore Ingram Micro’s Communication Solution Services, a value-added customer premise equipment (CPE) distributor and software services house that rapidly and accurately automates the supply chain at scale, tackling the demands of the evolving telecommunications sector. We customize a suite of service options and manufacturer solutions—such as UCC, network infrastructure and DC/POS—to monetize deployments, maintain product lifecycle, create recurring revenue and ensure the best customer experience.

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Process automation and CPE lifecycle management—perfected

Ingram Micro’s white glove Communication Solution Services delivers process automation and CPE lifecycle management tools that take on time-consuming tasks, helping to create a better customer experience and paving the way for revenue-generating growth. Read on to learn more about the journey.

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Discover our automation platform

Need to accelerate your time to market with the latest cloud service? Our comprehensive automation platform provides tailored IT services to prep, enable and maintain IT solutions for cloud services.

Identify service options

Our team maps and highlights key services that meet each customer’s needs, offering service options that fit their short- and long-term goals.

Solution recommendations

We pair manufacturer solutions—such as UCC, network infrastructure and DC/POS—with service options based on customers’ configuration requirements.

Execution and maintenance

From a pilot to certify the experience to product launch and lifecycle maintenance, our automated, scalable solutions are bolstered by API, portal, design service and custom development.

Your partner—at every turn

We’re committed to—and invested in—learning your business and offering end-to-end support, leaving you to focus on the task at hand: saying “yes” to customers and increasing sales. Why choose us? Ingram Micro’s long-term strategies deliver the best customer experiences and outcomes at scale.

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Communication Solution Services — simplified

We designed our automation platform to customize process automation and CPE lifecycle management for service providers and resellers alike. From a pilot to certify the experience to product launch and beyond, we strategically deploy services, extending and expanding on business opportunities.

Provisioning

As one of few CPE distributors offering provisioning services, we automate technologies and services and manage an unlimited number of device types.

RMA services

Save time, resources and frustration with efficient, secure reverse logistics solutions for device returns, replacements and repair.

API

Our API solutions deliver cost reduction, process improvement and automation for day-to-day business activity.

Workbench

Meet complex customer demands with our material requirements planning (MRP) tool and job system, designed for seamless, managed IT service deployments.

Professional services

Our expert service professionals and technicians deliver a complementary white glove experience—from planning to staging and onsite execution. Leave the truck rolls, installations, site or network assessments, and training to us. We do the work and coordination for you—you just charge for services.

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Combining forces

These technology partners are certified on our automation platform.

Communication Solution Services technology

Maximize opportunities with comprehensive, end-to-end technology solutions for the entire communications ecosystem.

DC/POS

We provide in-country technical support and local DC/POS training, and design bespoke customized training courses.

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IoT

With our selection of solutions, kits and components, you can accelerate your IoT journey.

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UCC

Enable communications anytime, anywhere, on any device.

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Get dedicated support, guidance and solutions

Complete the form and our dedicated team will reach out shortly to walk you through next steps and help customize solutions. In the meantime, you can reach us at (800) 289-6389 or (864) 271-9868.

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