Today’s customers want more from IT solution providers than technology products and services—they’re looking for business outcomes and a superior experience. At the same time, the market is evolving and moving toward a subscription economy where the value of a customer is realized over time. You need a practice that can help you cultivate a relationship with your customer and deliver the full potential of your solutions.
In this short video, senior executives from San Antonio-based Cisco partner Computer Solutions, discuss their transition to a customer success-oriented practice, and how it’s improved renewals as well as cross-selling and upselling opportunities.
Critical to its ability to make the transition was working with Ingram Micro’s CX team, which provided coaching services throughout the process and helped the partner develop customer success plans and obtain certifications.