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Good to great: the new Webex is a collaboration must-have for all your customers

December 21, 2020

Good to great: the new Webex is a collaboration must-have for all your customers
Since March, the adoption of collaboration solutions like Cisco Webex has skyrocketed as employees began working remotely en masse. According to a report from MarketsandMarkets Research, the global enterprise collaboration market size is projected to be worth more than $48 billion by 2024, reflecting a 9.2% CAGR over the five-year forecast period.
 
However, as you’re well aware, customers have lots of choices when it comes to collaboration. Just because they start out using Webex doesn’t mean they’ll continue using it long-term—unless they experience enough value.
 
If you attended the recent virtual WebexOne event, Cisco’s inaugural all-collaboration event for customers, partners and analysts, you know that Webex has more than enough value to meet any customer’s needs.
 
In case you missed the event, Webex was recently supercharged with value, including 50 new innovations, expanded capabilities through two pending acquisitions, simplified offers and more competitive pricing. Here’s a recap of the highlights from WebexOne:
 
  1. A single all-new Webex app. Webex Teams is now simply Webex. Customers get calling, messaging and meeting in one unified app, plus several new features such as:

    • Real-time AI-powered translations across 10+ languages 
    • Immersive Share, which lets you use a presentation, video or application as a dynamic background with your video overlayed
    • Customized views via advanced video layouts: stage, stacked, side by side and slider controls
    • Reach large audiences with interactive events, scaling up to 25,000 attendees and livestreaming to 100,000 attendees
     
  1. New cloud-native Webex Contact Center. Webex Contact Center is cloud native and delivers:
  • Contextual customer experience management
  • Intelligence with real-time chat bots, transcripts and live agent assistance
  • Easy customization—low code/no code and API extensibility
  • New agent experience, enhanced omnichannel capabilities, including the future integration of Cisco’s pending acquisition of IMImobile PLC
 
  1. More innovations
  • A new and expanded portfolio of desktop devices—all manageable from Control Hub—will be unveiled this fiscal year, designed for optimizing remote work and return-to-the-office experiences.
  • Control Hub now offers more powerful insights for both administrators and partners.
  • A new Webex App Hub with prebuilt integrations is now available to a growing number of third-party applications like Box, Dropbox, Salesforce, ServiceNow and Workplace from Facebook.
  • User insights powered by Webex Graph help leaders visualize group connections across Webex.
  • New audience engagement capabilities will be available through the Slido acquisition.
 
With CXOs around the globe prioritizing secure hybrid work and safe returns to the office, now is the time to talk with your customers about Cisco collaboration.
 
Webex is more competitive than ever, easier to sell and easier to deploy. Contact the Ingram Micro Business Transformation Center (BTC) today to let your customers try Webex for free.