At the core of Cisco service offerings is Smart Net Total Care (SNTC). It provides hardware replacement, software updates and priority access to Cisco’s Technical Assistance Center (TAC). Cisco also offers premium services such as SLA (service level agreement) upgrades in SNTC with product replacement times in as fast as two to four hours.
Cisco services support the technology and the end-user experience, enabling you to ensure network security and compliance for your customers. Most cases opened with TAC are for help with configuration and other things not covered by warranty. With time and materials rates starting at $400 per hour, there’s huge value in having a service contract. Check out this short video to discover additional advantages of selling Cisco services.