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Applying the Cisco CX methodology to Webex: a step-by-step guide

September 24, 2020

Applying the Cisco CX methodology to Webex: a step-by-step guide
Like your peers, your company’s probably moving away from the break-fix sales model and looking to build steady recurring revenue streams through subscription-based selling. Cisco and Ingram Micro also recognize the excellent opportunities created by as-a-service selling, and we’ve developed a methodology—the Cisco customer experience (CX) lifecycle—which highlights the critical steps and best practices to help our partners succeed with this new sales model. As you’ll see in our step-by-step guide, the CX lifecycle model resembles a racetrack with 15 “pit stops” along the way.
You may already sell Webex videoconferencing and online collaboration products and services. By using the CX methodology, you’ll not only put your company in a position to close more deals, but you’ll also help improve your customer retention and upsell opportunities.
Check out our step-by-step guide to selling Cisco Webex collaboration solutions and services using the Cisco CX methodology.

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