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Applying the Cisco CX methodology to Umbrella: a step-by-step guide

October 09, 2020

Applying the Cisco CX methodology to Umbrella: a step-by-step guide
This year’s pandemic has brought about several disruptions in the business world, leaving many working remotely to reduce the spread of the virus. Despite their change in location, your customers still need access to their business apps and data. With their endpoint security layers left behind at the office, remote workers are more vulnerable to phishing attacks, ransomware and a wide range of other cyberattacks. These customers need Cisco Umbrella to ensure their devices and data are protected at all times.
Cisco and Ingram Micro also recognize the excellent opportunities created by as-a-service selling, and we’ve developed a methodology—the Cisco customer experience (CX) lifecycle—which highlights the critical steps and best practices to help our partners succeed with this new sales model. As you’ll see in our step-by-step guide, the CX lifecycle model resembles a racetrack with 15 “pit stops” along the way.
You may already sell Cisco security products and services. By using the CX methodology, you’ll not only put your company in a position to close more deals, but you’ll also help improve your customer retention and upsell opportunities.
Check out our step-by-step guide to selling Cisco Umbrella security solutions and services using the Cisco CX methodology.

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