Cisco Virtual Learning (CVL) - Customer Experience

Cisco Customer Experience

Improve your customers’ success with innovative Cisco solutions and services.

Cisco customer experience and you

Partners used to sell IT hardware to their customers and didn’t have much interaction after the sale and implementation. In today’s world of software, hardware and services, customers want you to be with them through every stage of the customer lifecycle. As an Ingram Micro Cisco partner, you play a critical role in the Cisco customer experience (CX) with Cisco technology. The purpose of Cisco CX is to help you ensure your customers capture the full value in their technology investments and achieve their business outcomes.

Cisco CX Lifecycle

The Cisco customer experience (CX) is the perceived value customers place on Cisco products, services and support throughout the lifecycle.

Customer identifies solutions needed to achieve business goals

Customer researches and evaluates Cisco (and other) solutions

Customer selects desired Cisco solutions

Cisco sales and support teams engage with the customer to ensure alignment on objectives

Customer buys selected Cisco solutions

Customer becomes familiar with solution features

Customer deploys the Cisco solutions and integrates with existing infrastructure

Customer starts consuming the Cisco solutions to achieve business outcomes

Customer realizes value from and becomes engaged with the Cisco solutions

Customer increasingly adopts and uses the various solution features

Customer discovers unexpected value in solution that exceeds original expectations

Customer is satisfied with the Cisco CX and renews existing contracts

Customer upgrades to next tier or buys additional vendor offerings or partner solutions, including managed services

Customer buys additional Cisco licenses, upgrades to next tier and buys new Cisco solutions

Partner accelerates business through technology upgrades and selling new Cisco solutions

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Cisco

Applying the Cisco CX methodology to Umbrella: a step-by-step guide

Cisco’s customer experience lifecycle methodology works for each Cisco technology architecture, including security.

October 09, 2020

Services

Line of business selling 101: sell business outcomes, not technology products

As CIOs and IT managers trim their budgets this year, it’s becoming more critical than ever for channel partners to master line of business selling.

July 14, 2020

B2B Tech Talk

Episode 34.2 | How Partner Go improves customer experience

Digital transformation specialists discuss the benefits of Partner Go on B2B Tech Talk

January 29, 2020

B2B Tech Talk

Episode 29 | How Cisco is investing in partner success

Cisco and Ingram Micro team members discuss customer success on B2B Tech Talk.

January 08, 2020

B2B Tech Talk

Episode 27 | The Cisco Experience Center delivers hands-on business transformation

Cisco systems engineers discuss Customer Experience Centers on B2B Tech Talk.

January 02, 2020

Cisco

Automate software renewals with Cisco Lifecycle Advantage

Partners who piloted Lifecycle Advantage reported their customer reach increased five times, and renewal close rates increased 20%.

August 27, 2019

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Webinars take your business higher

Learn how to identify opportunities in your end-user base and learn how to better position yourself against competition and deliver a better Cisco customer experience (CX). All trainings are offered virtually, and there’s no limit to the number of attendees.

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Cisco Services

Ingram Micro and Cisco offer a broad range of resources to help you grow your services business long-term—by building recurring revenue streams and delivering a great Cisco customer experience. Smart capabilities available through Cisco Services SmartNet Total Care can deliver insights to help you prevent network issues, instead of merely responding to them.

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