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Order Management Team

Utilize for quoting, ordering, ETAs and lead times, tracking, order status, freight estimates, expedite requests, copy of invoice, serial number requests, copy of SmartNet contracts, copy of licenses, and stock availability.

North East

NY, ME, VT, NH, MA, RI, CT, PA, NJ, DE, MD, WV, VA

Email

South

NC, SC, TN, GA, FL, AL, MS, AR, LA, OK, TX

Email

Central

ND, SD, NE, KS, MN, IA, MO, MI, IN, OH, KY, WI, IL

Email

West

WA, OR, CA, NV, ID, MT, WY, UT, AZ, CO, NM, HI, AK

Email

Cisco Software

Utilize for software quotes, software orders, modification orders, annuity orders, and annuity order billing.

Cisco Software

Cisco Meraki

Utilize for quoting and ordering of Meraki, obtaining copies of Meraki licenses, and post Meraki order assitance. 

Cisco Meraki

Cisco Meraki Development Team

Utilize for incorrect/missing tracking information, licensing questions, smart accounts and holding account, case management related to hardware, deal registration assistance, and partner registration.

North East

NY, ME, VT, NH, MA, RI, CT, PA, NJ, DE, MD, WV, VA

Email

South

NC, SC, TN, GA, FL, AL, MS, AR, LA, OK, TX

Email

Central

ND< SD< NE, KS, MN, IA, MO, MI, IN, OH, KY, WI, IL

Email

West

WA, OR, CA, NV, ID, MT, WY, UT, AZ, CO, NM, HI, AK

Email

Cisco Services Team

Utilize for CCW-R quote creation and modification, SMARTnew Total Care questions, case management related to services, IBR reporting, SMARTnet issue resolution, and contract management.

North East

NY, ME, VT, NH, MA, RI, CT, PA, NJ, DE, MD, WV, VA

Email

South

NC, SC, TN, GA, FL, AL, MS, AR, LA, OK, TX

Email

Central

ND, SD, NE, KS, MN, IA, MO, MI, IN, OH, KY, WI, IL

Email

West

WA, OR, CA, NV, ID, MT, WY, UT, AZ, CO, NM, HI, AK

Email

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