On September 23, 2020, Cisco launched Flex 3.0, which is a major update to the Cisco Collaboration Flex Plan and offers several immediate benefits to partners and their customers. Here are the top five updates you should be aware of along with links to end of sale announcements and can’t-miss webinars.
- Simpler Enterprise Agreements (EAs)—For customers with 250+ users, the EA covers all knowledge workers in an organization and allows for 20% growth. EAs are being simplified to a single tier model and access to additional licensing is being made up front in customers' Smart Account. Previously, partners had to request extra licenses from Cisco.
- Flexibility for Named Users—Customers with fewer than 250 users qualify for the Flex Named User model. With Flex 3.0, pricing is more competitive and new licensing options have been designed for calling to provide more flexibility. There are four value tiers Named Users can choose from:
- Meeting + Calling Pack—delivers complete collaboration capabilities
- Professional—built for knowledge worker calling needs
- Enhanced—built for the needs of task workers and common areas
- Access—for those with analog and very basic device needs (for on-premise calling only)
- Competitive pricing across Meeting and Calling portfolio—Under Flex 3.0, partners will see lower pricing across the board, making it easier to beat out competitors and close more opportunities without having to get special discounts. Flex 3.0 includes additional discounts to incentivize customers to sign up for multi-year agreements.
- Consistent offer for cloud, hosted and on-premises—Before Flex 3.0, customers thought of the Collaboration Flex Plan as Cisco’s “cloud only” offering. With Flex 3.0, you can sell a customer Webex through the cloud and bundle it with a Cisco Business Edition 6000 on-premise calling plan. Plus, when customers migrate from on-prem to the cloud, Flex 3.0 gives them full credit for unused SWSS support to minimize costs and disruption.
Partners will also find Flex 3.0 to be better aligned with the Cisco customer experience (CX) lifecycle strategy
, which is illustrated by a racetrack with 15 “pit stops.” The premise of CX lifestyle is that for partners to succeed in selling subscription-based technologies, they need to turn buyers into advocates through a series of nurturing steps that include educating customers on using, adopting and optimizing advanced features built into Webex and other Cisco offerings.
Perpetual licensing is being phased out
With Flex 3.0 in place, Cisco is making an end-of-sale and end-of-life announcement
for perpetual licensing options for Business Edition 7000 Unified Communication Manager (UCM) and will announce the formal end of life notification for Business Edition 6000 licensing in January 2021.
Partners are encouraged to learn more about this current offering in Collaboration Flex licensing by attending Ingram Micro’s upcoming webinar: “New Flex 3.0: Understanding Flex Licensing for Collaboration
.” This one-hour online event will be held Thursday, October 8, 2020 at 10 a.m. (PDT).
More Flex 3.0 learning opportunities
Additionally, join us on October 2, 2020 as we kick off Flex University 2020
. The semester runs through December 4, 2020. Each session is uniquely designed for specific roles within your organization to bring value by providing the latest on our subscription offers, process and capabilities.
Flex University is free for all Cisco partners. Recordings, presentations and Q&A will be shared after each session on Cisco’s Flex University Community page.