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Robotic process automation: A rapidly growing market

December 07, 2021

Robotic process automation: A rapidly growing market
 
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Robotic process automation, or RPA, is an emerging market experiencing explosive growth.
 
It’s growing so quickly, in fact, that there isn’t a single industry that hasn’t been touched.
 
Shelby Skrhak talks with Phillip Clay, UiPath regional vice president, about:

  • How RPA works
  • What’s possible with RPA
  • Some industries where RPA is used
  • How Ingram Micro works with UiPath

How it works

Put simply, RPA automates and simplifies activities that people would normally do. Despite its simplicity, RPA is a rather complex technology.
 
The benefits of RPA are wide-ranging, but the two biggest are that it can be done without the intervention of people and it’s error-free.
 
With more than six years of dedicated innovation in RPA, UiPath is one of the pioneers in this space.

What's possible

Essentially, anything that a person does with a keyboard or mouse can be automated. That means that there are literally thousands of possible automations within the workflow of an independent business unit or department.
 The work occurs when trying to decide exactly what to automate and what should be automated.
 
According to Phillip, those early conversations he has with clients are really interesting.
 
“There’s always a few that get it right away,” he says, “but then there’s a group of laggards that just don’t quite understand the potential of automation.”
 
Oftentimes, they don’t grasp just how prevalent automation has become in our lives. From booking a flight to listening to music on a streaming platform, automation plays a big role in a lot of things we experience today.

Industry use cases

RPA touches all industries, but there are a few that are automating at an accelerated rate:

  • ​Healthcare
  • Manufacturing and supply chain
  • Financial sectors (banking, insurance, financial services, mortgage companies)
  • Retail

Ingram Micro and UiPath

UiPath has experienced exponential growth over the last five years.
 
With growth comes more demand from customers.
 
“Part of our big scale-out approach to serve all of our customers is to work with partners,” Phillip says. “So, our new problem is we have all these partners that want to work with us and we don’t have enough people to serve all of them.”
 
That’s where Ingram Micro has stepped in to assist with building out automation practices for the thousands of partners in the ecosystem.
 
Ingram Micro has also assisted with qualifying right-fit partners and delivering education about the industry and the technology, and where it’s headed.
 
“This is where Ingram Micro can add a ton of value,” Phillip says, “by helping these partners make sure that they have the right people on staff and they have the right talk tracks on the business development side.”
 
Due to the complexity of this space, it isn’t always the easiest pivot for a lot of partners to make. However, with the help of Ingram Micro, Phillip is confident that UiPath will be able to help partners get over the hump.
 
For more information, contact the UiPath Solutions Development team (uipath-sd@ingrammicro.com) or visit uipath.com.
 
To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk
 
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