The disruption of the workplace is an opportunity to reimagine the future of business.
The shift to a remote workplace has served to accelerate the need for solutions oriented toward digital transformation that enable customers to print from anywhere, on any device, without compromising security.
As a recognized MPS market leader, HP has helped drive print and meet printing needs for every type of business while ensuring secure information and data flow across teams, tasks and workplaces.
In this episode of B2B Tech Talk, Keri Roberts is joined by John McCoubrie
, manager of NA Channel Managed Print Services at HP
, to discuss how to grow your MPS space with HP.
John also explains:
- How the MPS space has and will continue to evolve
- Transactional vs. contractual services
- What HP is doing to help drive print with customers
- How HP is helping MPS go carbon neutral
- Where technology is headed in the next year
How the MPS space has and will continue to evolve
Over the last year more and more companies have been moving through the spectrum of MPS. While large companies were already somewhere in their MPS journey, SMBs are now starting to recognize the need to move their print into a managed print program.
Additionally, COVID-19 accelerated subscription business, compelling a transition from pure contractual billing to an as-a-service model where everything—hardware, supplies, solutions—is included in a monthly fee, which makes it easier for the customer to use MPS without major capital outlay.
As we look into 2021, we see the trend of remote work continuing, so MPS propositions need to adapt to address this changing market.
Only pay for what you need with contractual services
The transactional space is the traditional way of buying a product: acquire a printer and buy the toner and ink cartridges as needed. Conversely, contractual billing adds the benefit of only paying for what you need. Instead of having an expensive toner cartridge sitting in the printer or closet, you’re able to pay for what you actually use on a page basis. When you couple that with the data intelligence that’s provided, contractual gives a much broader, more effective view of the print environment so businesses can take appropriate actions to save cost and improve productivity.
Reduce costs with predictive maintenance
HP is working with partners like Ingram Micro to provide a full range of MPS programs and infrastructure. HP has the most secure printers in the world and that security is something that comes with HP’s MPS services. HP also uses a type of monitoring called smart device services (SDS), which allows HP and partners to not just monitor when printers are down, but to focus on specific areas of the printers through sensors. This allows partners and customers to take the data of how that particular printer is being used, understand predictively what might happen from a failure standpoint and solve defects before they happen. This predictive and proactive maintenance helps partners reduce their service costs by as much as 22-25%.
Tailor your printing environment with HP’s portfolio
HP can tailor your printing environment, so you can decide on the level of IT involvement that is right for your business, whether customer led, shared or HP led. HP offers a flexible portfolio in three phases: design, transition and manage.
Design: HP designs the products to work within the managed print environment and maximize the use of the machine and document management. They design the hardware and the monitoring of the devices in a way that helps the customer get the most out of their print fleet.
Transition: HP uses data gleaned from the print usage per device to move devices to where they’re optimized and can address the specific needs of specific departments.
Manage: HP looks at the data, explores problems from the customer’s perspective and improves business processes.
Where technology is headed in the next year
In the next year we’ll see the continued rise of “prosumer business,” which is the merging of the professional office worker and the consumer; they are now one and the same. Print providers have to think about the needs of this new worker type that will always have a need to print, whether they’re in the office or at home. As this trend continues, privacy and security will become more important than ever before, as will helping companies manage those home workers in a way that is as effective as if they were in the office.
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