How is digital transformation like playing in a band?
Everyone has to be on the same page or it won’t work.
In this episode, Keri interviews Cameron Chehreh
, CTO and VP of Presales Engineering at Dell Federal
, about transformation in the application ecosystem.
In this episode they discuss:
- Why it’s critical to get your teams aligned
- Digital transformation trends during the pandemic
- Data security and the cloud
- Where technology is going in the next year
“We rally behind one central focal point that drives all of us—customer success.” — Cameron Chehreh
How to get on the same page
If a bunch of musicians sit down and each start playing something, you don’t have music.
You have chaos.
It’s the same with teams in business.
Without using the sheet music—that is, having a common reference point and common goal—your digital transformation team’s plan is going to make no sense.
The one central thing to unify teams and get everyone on the same page is customer success.
For Dell Federal and Cameron, customer success means supporting missions that are critical to all of us as people and constituents.
But what exactly does that look like?
Changes in the application ecosystem
Obviously, the biggest changes have come from our COVID-19 responses.
- Increased digital connection and engagement
- More video content
- Data management AND data protection
- Reliance on the hybrid cloud model
- Using personal devices for work during remote life
We have to wrap our minds around the fact that our move to digital isn’t slowing down. It’s accelerating.
Cameron said his home city experienced about four days of outage because of a ransomware attack. With an isolated cyber recovery strategy, they’d have been out for about half an hour.
That’s because simple
information storage isn’t the same as secure
Even though cloud sprawl, data leaks and data spills are decreasing in the cloud, they’re not gone yet.
Digital transformation is inevitable, but some organizations go about it more methodically than others.
The process of digital transformation
- Rally behind a common strategy (in this case, customer success)
- Make your change predictable instead of surprising (roll out a gradual plan instead of dropping a whole new process)
- Turn apprehensions into focus (by modernizing data management, investing in application strategy and hardening cybersecurity)
So many things are changing the application ecosystem and the way people safely access data.
We want change to empower employees to do their jobs securely on the device that makes the most sense for them.
Where do you see technology going within the next year?
Cameron is inspired by the intersection between the biomedical field and technology.
In the next year, technology will get even more forensic-focused, with medical professionals working toward predicting and curing diseases, potentially even cancer.
Contact Cameron on LinkedIn
or Twitter @cchehreh
Ingram Micro partners can contact Christopher Martin
for more information about what was discussed in this episode.
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