A lot has happened since Ingram Micro’s Chief Country Executive, Kirk Robinson
, joined us on the B2B Tech Talk introductory episode
Two of Ingram Micro’s biggest milestones in 2020 include an entirely virtual ONE Experience and a newfound focus on customer experience.
In this episode, Keri and Kirk discuss…
"Throughout everything that Ingram Micro has faced, we've stuck to two priorities: the safety and health of our associates and reaching out to our partners to see how we can continue to help them thrive." — Kirk Robinson, Ingram Micro
- The biggest takeaways from the 2020 ONE Experience
- What Ingram Micro is doing to double down on customer experience
- How Ingram Micro is staying connected with partners
Looking back at ONE 2020
Like most events this year, ONE was hosted online and brought in attendees from all over the world.
This year’s ONE Experience featured keynotes from top executives and business leaders, as well as chances to relax with live performances by world-renowned musicians.
Didn’t make it to ONE 2020? It’s not too late! Sign up for on-demand content from Ingram Micro’s ONE Experience
Doubling down on customer experience
Not only does this year’s ONE event focus on customer experience, but sales leader Tyler Coughlan
has recently been appointed to Vice President of Customer Experience.
With 23 years of experience in engaging with Ingram Micro partners and end users, Coughlan plans on prioritizing CX through the best people, processes and partners.
Additionally, Kirk informs us that Ingram Micro as a whole is working on optimizing every touchpoint of the customer journey. Meaningful and informed touchpoints are particularly important in a virtual work environment.
The lack of in-person communication doesn’t mean there has to be a lack of personalized communication. Kirk assures partners that Ingram Micro will continue providing accessible channels to glean insights and valuable advice from.
Partner communities like Trust X Alliance
and the SMB Alliance
are offering more value to members than ever before. Joining a partner community can give your experience with Ingram Micro that extra support you’ve been looking for!